Virgin tv 360 upgrade error

[17Jojo17]

Hi, we have had a message come up on our 2 virgin media boxes offering us a free upgrade to virgin tv 360 but when I argee to the upgrade and new remotes on both of the boxes it bring up a error saying the upgrade couldn’t be completed and to try again later it gives me a barcode link to a virgin media help page which is also blank.

i have no idea now if the request for the new remotes or the upgrade has gone through for both boxes. 

thanks in advance 

[Ashleigh_C]

Hi there @17Jojo17 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your upgrade but let me pop you a private message and we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.