Cannot upgrade second box, error TM4/15/10-0-100155
I have successfully requested an upgrade of my box to Virgin 360. The new remote is on its way. However, when I try to request an upgrade of my second box, it fails with "We couldn't process your order", a link to the VM website, and an error code TM4/15/10-0-100155. I spoke to support over Whatsapp, took over two hours, most of the time spent waiting for a reply, only to find out they could not help, and that it would cost me £185 to do this. I said no, it is a free upgrade, and the first one went through okay, with a confirmation email saying the upgrade was free. So, I had spent all morning waiting on and speaking to the wrong people. Horrendous experience. So, would anyone know about this error code, or have any suggestions? I have restarted the box, with it unplugged for over five minutes, still no joy. Many thanks.Virgin tv 360 upgrade error
Hi, we have had a message come up on our 2 virgin media boxes offering us a free upgrade to virgin tv 360 but when I argee to the upgrade and new remotes on both of the boxes it bring up a error saying the upgrade couldn’t be completed and to try again later it gives me a barcode link to a virgin media help page which is also blank. i have no idea now if the request for the new remotes or the upgrade has gone through for both boxes. thanks in advance