Sound loss on 360

[Craig914]

Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or soundbar. Note that no previous issues till the day after upgrading the box to 360. Sound just drops on for a few seconds then comes back on, all channels. TV is fine as I run Netflix off it with no issues so the issue doesn’t lie with the tv or sound bar. HDMI cable was changed and also tried both ports on the TV

[Alex_RM]

Hi kevcal,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the 360.

I can see newapollo has posted some great advice further up the thread, have you been able to try this?

Alex_Rm

[kilmaster]

Hi, I had exactly the same issue. I've fixed it buy buying a "CEC less" on amazon. For less than £10 it fixed my interupting sound.

More info here : https://community.virginmedia.com/t5/Virgin-TV-360/Virgin-360-working-with-Sonos-beam/td-p/5182996

( turning off CEC from the virgin media doesn't work on my side ) , only the cec less device worked for me.

[Deano240]

Did you solve this? I have the exact same. Updated to 360 today