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Craig914's avatar
Craig914
Tuning in
4 years ago
Solved

Sound loss on 360

Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or sou...
  • newapollo's avatar
    4 years ago

    Hi Craig914 

    For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled

    If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
    If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.

    Then if you are using  fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.