Virgin 360 working with Sonos beam

[RisoLC]

After ‘upgrading’ to V360 after a long time on V6 within in minutes sound kept dropping from Sonos to TV sound and back again.

Virgin no help

Sonos no help

looked on here and ‘haroldino’ on here suggested 

CEC less adaptor 

Bought Lindy one from Amazon,plugged into hdmi 360 output and seems to have fixed it.

[Gareth_L]

Hello RisoLC,

Thank you for your post and welcome to our Forums.

Really happy that everything is okay now after the purchase of the adaptor.

Can we help you with anything at all whilst we have you on here?

Gareth_L

[kilmaster]

Yes !!!!!!! Thank you , you made by day. I was using optical cable since 6 month because of this problem. I can return to my Hdmi ARC.

[Deano240]

Why should we have to purchase an adapter.?