Menu
Reply
Craig914
  • 5
  • 0
  • 1
Tuning in
705 Views
Message 1 of 9
Flag for a moderator

Sound loss on 360

Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or soundbar. Note that no previous issues till the day after upgrading the box to 360. Sound just drops on for a few seconds then comes back on, all channels. TV is fine as I run Netflix off it with no issues so the issue doesn’t lie with the tv or sound bar. HDMI cable was changed and also tried both ports on the TV

0 Kudos
Reply
davidjill2018
  • 46
  • 0
  • 12
Dialled in
686 Views
Message 2 of 9
Flag for a moderator

Re: Sound loss on 360

Do you get a blank screen as well ?

Mine drops out after upgrading to 360 believe this is a known firmware issue yet to be rectified

 

0 Kudos
Reply
Craig914
  • 5
  • 0
  • 1
Tuning in
660 Views
Message 3 of 9
Flag for a moderator

Re: Sound loss on 360

No picture loss, just the sound. 

0 Kudos
Reply
newapollo
  • 14.02K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
635 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: Sound loss on 360

Hi @Craig914 

For Sound issues go to Setting > Audio & Video - try setting Dolby Audio to always convert. You can also try different settings such as follow content or disabled

If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC.
If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people.

Then if you are using  fibre optic straight from the 360 to your sound bar, set Dolby to Follow Content.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Craig914
  • 5
  • 0
  • 1
Tuning in
606 Views
Message 5 of 9
Flag for a moderator

Re: Sound loss on 360

Thanks Dave , I’ll give this a go. Originally (pre engineer visit) the hdmi wasn’t in the arc port, but engineer recommended to use the arc. Also have the sound bar connected direct to the TV via a fibre optic cable. 

0 Kudos
Reply
Craig914
  • 5
  • 0
  • 1
Tuning in
539 Views
Message 6 of 9
Flag for a moderator

Re: Sound loss on 360

Update…. I switched the audio settings between the options and seems to not lose audio on the “follow content” setting. Been a few weeks now and okay so far 👍🏼

Scott0966
  • 39
  • 0
  • 6
On our wavelength
299 Views
Message 7 of 9
Flag for a moderator

Re: Sound loss on 360

I get the same problems - started on Netflix only but happens on random channels from time to time. Glad yours is sorted
0 Kudos
Reply
Matthew_ML
  • 2.52K
  • 97
  • 169
Forum Team
Forum Team
261 Views
Message 8 of 9
Flag for a moderator

Re: Sound loss on 360

Hey Scott0966, thank you for reaching out and I am sorry you are having some sound issues.

Which random channels is it happening to and when it drops, is it total loss of sound until you change the channel or would it just drop out and come back on?

Have you been into the audio settings in the box to see if anything is unticked or not? Thanks 

Matt - Forum Team


New around here?

0 Kudos
Reply
Scott0966
  • 39
  • 0
  • 6
On our wavelength
227 Views
Message 9 of 9
Flag for a moderator

Re: Sound loss on 360

I've answered on my thread - which had many of the answers to your question already

Which random channels is it happening to and when it drops, is it total loss of sound until you change the channel or would it just drop out and come back on?

Random, so appear to be any but mostly Netflix

Have you been into the audio settings in the box to see if anything is unticked or not? Thanks 

I followed the fixes suggested on these boards which is to change to follow content, but it's already set to that

 

0 Kudos
Reply