Trying to watch US Open live through Sky Sports red button. All matches selectable but after a short time the picture freezes, sometimes for a second or two or sometimes for 20 or 30 seconds. Tried selection other red button live sports, i.e . Football or golf a they also freeze.
Contacted Virgin several days ago via their chat line, twice in two days, to be given the usual run around of checking cables, rebooting tv boxes (updated 360 boxes) and rebooting hub. All not doing a thing, as expected. Was told by one advisor that Sky servers were not coping!! I was told that my complaint would be prioritised and escalated to higher members! Still waiting.
On third day I actually managed to speak with an advisor and again went through the usual reboot and cable check. This time he indicated that there was an issue with Sky Sports+ app on box so had to do a factory reset. This was carried out but, guess what picture still freezing. I have heard nothing back from anyone at Virgin so was probably told a load of crap about escalation and that the problem would resolve itself!
I notice several people, both Virgin customers and even Sky customers themselves reporting exact same issue.
Do Virgin actually listen to customers or do they just turn a blind eye to these types of issues.
As stated this is an issue only with Sky Sports red button live. I can watch BBC iplayer; Amazon prime; Netflix and stream Virgin catch-up programs and films, so no issue with broadband.
Get with it Virgin. You are living up to your poor reputation for customer care.
