Good then fair then bad connection - help please

[Spjgriw]

My tv connection keeps changing from good to fair to bad to fair to good etc etc. I have done all the checking and tightening of connections. As an aside we have another tv virgin set box for another tv and that connection is constantly good. Can anyone help please?

[roy247]

Well you could try swapping the boxes around if it's just the TV signal that's changing, if the problem remains in the same location you might need to call Virgin to check your cabling.

[Spjgriw]

Hi thanks - yes I have already swapped boxes round to check, that did not improve matters for the signal strength.

[japitts]

What issues are you having with your TV360 service?

[Spjgriw]

Some pixelation on certain channels every so often. Also unable to access any of the Eurosport Olympic channels (which I can access on the other tv where signal is good)

[roy247]

You will need to call Virgin on 150 from a Virgin phone or 0345 454 1111 from any other phone to report a fault, or you can wait here for one of the forum team to respond which may take 2 to 3 days.

[Megan_L]

Hi Spjgriw,

Thanks for posting on our Community Forums, we are sorry to hear about this issue you're having with your TV connection!

I can see that you may have already got this sorted thanks to the VIP's advice on this thread, could you let us know if that is the case please? 🙂

Thanks,

Meg