Forum Discussion

sayekm's avatar
sayekm
Fibre optic
4 months ago
Solved

Is this a good connection..appreciate your feeback

Hello all

This is a typical monitor for me...is this bad???. I have seen some people with a smooth green. 

Approaching nearly 5 years with VM and next renewal in few months. Connection has always been stable and I have been using my own router since 2nd week after join VM.

Now Openreach have connected to our street I am considering my options.

 

  • jpeg1's avatar
    jpeg1
    4 months ago

    Well looking at that data there's nothing on your connection to explain the packet loss.  The obvious conclusion is excessive contention in your area - too many local connections.  Since it's happening during the day rather than evening, it looks more like business use than domestic streaming and gaming.

    You could try reporting this as a fault, and see if VM can do something about it. Otherwise, you seem to have alternatives available,

     

    • sayekm's avatar
      sayekm
      Fibre optic
      4 months ago

      I hope so 😀..its linked to my connection

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    If this is your IP then yes it's a very poor connection. The packet loss is unacceptable. Can you post the Hub data so that we can see if there is a problem there? 

  • sayekm's avatar
    sayekm
    Fibre optic
    4 months ago

    Just want to add that I work from home office hours

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Well looking at that data there's nothing on your connection to explain the packet loss.  The obvious conclusion is excessive contention in your area - too many local connections.  Since it's happening during the day rather than evening, it looks more like business use than domestic streaming and gaming.

    You could try reporting this as a fault, and see if VM can do something about it. Otherwise, you seem to have alternatives available,

     

    • sayekm's avatar
      sayekm
      Fibre optic
      4 months ago

      The signals all within range that may explain very reliable connection. Until recently VM was the only to get anything faster than FTTC 35Mbs. Some are slowly jumping ship..my opposite neigbour had Openreach engineer instal FTTP couple weeks ago.

      Just thinking if the grass is greener on the other side with Openreach.

      This is Sat graph..no homeworking.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        4 months ago

        You could try this, it worked for another poster a few days ago.

        ___________________________________________________

        There is another possibility, there have been several threads on here recently where similar BQM latency/packet loss problems were eventually pinned down to a dodgy piece of connected kit affecting the connection . Bad connectors on ethernet cables, NAS Drives, CCR PVR’s and faulty network switches being high on the list of culprits.

        What I advised was... if you run the BQM for 24h to get a picture of the issues (you have already done this) - and then unplug all the ethernet cable connections from the Hub and just let it run - overnight is best - then in the morning look at the BQM and see if it has cleaned up. If it has - plug the devices back in one at a time for an hour or two until the problem reappears and that should indicate where to look for what is causing the issues - Start by changing to new good quality ethernet cables, minimum of Cat6a spec.
        Examples.
        Most recent one….
        https://community.virginmedia.com/t5/Networking-and-WiFi/Broadband-dropping-out-and-high-latency-DA5/td-p/5575792/page/2

         

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Your suggestion is a good one John, but the OP's trace is clean outside of working hours, and if he disconnects everything during the day when the problems occur he loses work. 😞

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    I can't speak for other Openreach ISPs, but with EE you don't have to use their Hub/router. You can connect your own router directly to the ONT, giving you full control.