BBC 1 occasional sound loss / picture freeze and pixilation

[Martin46]

For the last few days we have been suffering from occasional sound loss and/or picture freeze and pixilation on BBC 1. It doesn’happen at regular intervals and the rest of the time the picture/sound is perfect. This isn’t happening on other channels. Does anyone else have this issue?

I have checked all of the cables and rebooted all equipment.

The last time that this happened, about a month ago, it turned out to be an issue at  Virgin Media's end.

[muswellowl]

Yes, I have exactly the same. Only seen it on BBC1, the audio cuts for a couple of second and the video goes blocky. 

[Martin46]

That’s the issue! Good to know that it isn’t just us. We've started watching BBC 1 on iPlayer to avoid the interruptions.

[Alan3842]

I have a similar issue on BBC1 but it seems OK on iPlayer.

[Llyd100]

Exactly the same happening for me. Just BBC one and really annoying. I rang customer services, and all I was told is that they had changed some settings and everything looked ok their end. 
But it hasn’t made a difference. 
Need a fix!

[Robert_P]

Hello all,

We're sorry to hear of the BBC One issues experienced towards the end of last week and weekend, we appreciate the frustration and you taking the time to raise it with us via the forums.

It's been a few days since the last post, are you still experiencing the issues following your posts? Were any known issue reported here during this time or did any of you run tests on you connection and equipment?

Let us know.

[Martin46]

Thanks for responding. Yes, stilling experiencing the issue. The Virgin Media app was not, and still is not, reporting any issues in the area. Also ran tests using the app with no issues found.

[muswellowl]

Yes, I am watching BBC1 now and if anything it is worse than before.

[para]

I'm having the exact same issue. 

I even replaced the hdmi lead thinking it was failing 

[Llyd100]

yes still happening too - this must be happening to other people too?