Forum Discussion

Martin46's avatar
Martin46
Tuning in
6 months ago

BBC 1 occasional sound loss / picture freeze and pixilation

For the last few days we have been suffering from occasional sound loss and/or picture freeze and pixilation on BBC 1. It doesn’happen at regular intervals and the rest of the time the picture/sound ...
bbc1
issue
Problem
Martin46's avatar
Martin46
Tuning in
6 months ago

That’s the issue! Good to know that it isn’t just us. We've started watching BBC 1 on iPlayer to avoid the interruptions.

Robert_P's avatar
Robert_P
Forum Team
6 months ago

Hello all,

 

We're sorry to hear of the BBC One issues experienced towards the end of last week and weekend, we appreciate the frustration and you taking the time to raise it with us via the forums.

 

It's been a few days since the last post, are you still experiencing the issues following your posts? Were any known issue reported here during this time or did any of you run tests on you connection and equipment?

 

Let us know.

  • Martin46's avatar
    Martin46
    Tuning in
    6 months ago

    Thanks for responding. Yes, stilling experiencing the issue. The Virgin Media app was not, and still is not, reporting any issues in the area. Also ran tests using the app with no issues found.

  • muswellowl's avatar
    muswellowl
    Tuning in
    6 months ago

    Yes, I am watching BBC1 now and if anything it is worse than before.

  • para's avatar
    para
    Tuning in
    6 months ago

    I'm having the exact same issue. 

    I even replaced the hdmi lead thinking it was failing 

  • Llyd100's avatar
    Llyd100
    Joining in
    6 months ago

    Also just to be clear it’s not just been the end of last week and the weekend, it’s been going on for a few weeks. Gets better, then worse - but still always there