Picture blipping
Hi
when we rewind a live program to rewatch a bit and then press play our picture blips/ freezers/keeps going
When Forwarding to where the program has got to the picture is ok
advice please. Thanks
Hi monet208, thank you for your post.
We're sorry to hear about the problem you're having 😔
Are you experiencing this on all the set top boxes you have or one specifically?
Please can you check that the cabling connected to the Virgin Media socket on the wall is secure and finger tight, including any splitters (if applicable).
Also, at the back of the Virgin TV box, there may be a six-inch long white connector cable. Please ensure the cabling is secure here too and finger tight, and that the connector cable is secure in the back of the Virgin TV box.
Also, please check if the cabling is connected tightly on all other Virgin Media equipment in the property.
Please pop back to us at your earliest convenience.
Regards,
Daniel