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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Temporary sim

HiPlease help me! 2 months ago i had to changed my contract because when i joined a year ago i was under a discount and the full price of £77, i couldn't afford. So i call virgin media to change it and the only deal the advisor could give me was £44 ...

Roaming abroad but cannot send text

Hello  Similar to another post I need to send a text to my bank.Virgin can text me as each time I restart I get a text saying you will charge me a fortune.  Regardless I cannot send any text.I have roaming switched on but all I see is Virgin cannot s...

Resolved! In US and phone constantly saying refreshing sim data

Before going to US I turned off data roaming and mobile data. Since being in US I can use WiFi however phone heating up and constantly getting Refreshing sim data message flashing and using a lot of my battery.Do I need to do anything else? My phone ...

mtosgood by Joining in
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Refund on transfer to o2 via Volt

Have upgraded to Volt and my VM number ported to o2. My final mobile bill from VM was a credit due to transfer to o2 taking place shortly after previous bill. I have waited  to see whether the credit would be refunded via direct debit but the normal ...

Resolved! PAC

I lost my old SIM card but need to get PAC for new account 

Jed12 by Tuning in
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contract end date

Morning all,Could someone please advise of the best way to find out when your Virgin mobile contract expires.Many thanksJeff

Jeff0901 by Joining in
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Lost phone - can't log in

I lost my phone and am trying to log in to my Virgin Mobile account but the only way to reset the password is for a code to be sent by text. How can I log on??? I also cannot phone - I have no phone!

Financial soft lock question

I’ve read the posts about the financial soft lock on accounts because of O2 migration and Virgin replies have explained that I can’t look at plans etc whilst this is happening but in at least one of the replies from Virgin it stated that when I and o...

tanz1 by Joining in
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