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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Resolved! Keep my sim and change number

I want to keep my sim and contract but I just want to change my number because a lot of people have my number and I don’t want them to have it. So I want to change my number. How do I do that?

Resolved! No signal

HiHow do I report a loss of phone signal in my area? It's been down now for 4 days, can't see anywhere on the website to report this.  

Dave0626 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Can’t call or Txt with SIM

I was sent a new SIM over the Christmas period as I was told the old one had been deactivated and that’s why it wouldn’t make or receive calls or txts.I’ve put the new SIM into the mobile and get exactly the same message ‘Mobile network not available...

Upgraded to iphone 14 - NO SERVICE

Good morning!I have recently updated to the iphone 14 from iphone XR. The sim card works perfect in the iphone xr but im getting no service on the iphone 14.When I click into settings it says network - not available(phone not allowed) but it says net...

WoodsM93 by Joining in
  • 13 replies
  • 0 kudos

Voicemail # not accesible from Norway

Hi,I am unable to access my voicemail from Norway. Every time I dial my voicemail I get an automated response that says the telephone number is not in use.I have set up a pin # and been able to access my voicemail prior to now.I have tried =Hold down...

Rwest by Joining in
  • 1 replies
  • 0 kudos

Abroad and locked out of voicemail

Hi, I'm currently abroad and will not be returning to UK for sometime. My voicemail requires a pin and I have no idea what it is. Please can I have some help with this? Thanks, Helen. 

Loss of service/freeze payment

Hi again guys,I posted in here already to see why I'm not getting any service while in Peru. I am still at a loss.Apparently i may need a sim toolkit which isn't showing on my device after many searches.Can I withhold payment to virgin until this is ...

Resolved! Cant Reset Virgin Mobile Web Page Password

I'm trying to access the Virgin Mobile web page. Unfortunately I have forgotten my password.To reset it I need to submit my mobile number but my phone is not working so I will never receive the rest code.Can someone help ?Thanks 

Virgin mobile

My father tried to apply for a virgin mobile contract for me as a birthday present (iPhone 13 with 3rd generation airpods deal [£35.25 per month])When he called them to set up a monthly paid contract they said he didn't have enough credit even though...

Virgin mobile service in the USA

I have been in the USA for a week and my UK mobile did not work for phone calls on local networks. Checked my phone and it uses LTE/3G on the uk virgin network without problem but not in the USA.The note below is clear that 3G is virtually unavailabl...

sdu60 by On our wavelength
  • 2 replies
  • 0 kudos