Virgin Mobile

Resolved! Wifi no longer visible on London underground

Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]

Issues receiving OTP text messages

Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team

Changes to SIM for overseas users?

Hi, Can anyone advise if there have been more changes to the sim as I am oversees, last in the UK mid November, and realise I am not receiving any incoming calls or SMS but can make outgoing calls. I have restarted my phone but it doesn't make any d...

I need a PIN for my voicemail

Hi, I’m outside the UK and need a PIN for my voicemail. I have not set one up. Can someone help, please?

Resolved! No Virgin Mobile Network

Hi,I am having an issue with my network, the signal dropped off suddenly a couple of days ago and has not returned at all since.I am on a rolling monthly contract which is paid by DD, all up to date and i have plenty of allowances left.I've ran all t...

Can’t make calls

HiI can’t make calls every time I’m trying to there is 2 beeps and it cuts off, I have full coverage and 4G showing

Premium Texts

I have been charged 15 and 10.50 on premium texts , I have tried speaking to virgin , but for numerous reasons ( the call taker transferring me to t mobile and then cutting me off ) I have been unable to resolve this , last month the call taker and t...

Cannot make a call or contact 789

I cannot make any calls on my mobile neither can I call 789 to resolve this issue, I do not have a land line to be able to contact Virgin Mobile, how can I get this resolved?

Virgin Mobile plans being moved to O2?

The Virgin Mobile website now says:Virgin Media and O2 have joined forces so, at some point soon, you'll be moving from a Virgin Mobile plan to an equivalent O2 plan.Does anybody know anything more about this?More information here:https://www.isprevi...

Cannot access voicemail

Hello. I am in Portugal and have been locked out of my voicemail as cannot remember PIN and cannot reset it. Please help.

Resolved! S21 ultra wifi calling dissappears

Hi to all I've trolled this group for nearly 2yrs and followed all the advice posted, but now as my username suggests I'm fedupandtired. Samsung S21 Ultra brill phone camera reception as you expect. I live on the outskirts of any network area only on...

Resolved! same number on 2 different phones?

Hi. T-mobile USA do a multiSim service that allows you to use the same number on 2 different phones. (1) Is this available in the UK (2) will 2fa like google authenticator work correctly on BOTH phones? 2fa is great until you lose or brick your phone...

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