In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Your robot has already replied as if I was in the UK - that solution does not work.Others have had pin sent by text when abroad, please do the same - send a pin for me by text
Good Morning.I ordered a rolling 30 day sim late on Tuesday, and received a text to my current phone number saying Hi, please check and consent, etc.I've not, however received an email to confirm my order yet, or how long it might be before my new si...
Hi I was wondering if virgin mobile will be retaining data rollover as part of their merger with O2? Or will this service be scrapped.
I’m about to go abroad, I tried turning my roaming on, it won’t let me. Something about a soft lock, which I’ve read is something I can’t do anything about. This is completely unacceptable, virgin media is leaving me stranded in a foreign country wit...
I have a new sim, successfully installed and PAC my number over. However, some people get my messages with the SIM card number on them when im using data and they can't reply unless they use the SIM card number. I can't send messages to many people u...
Hi,Can someone give me a number I can call and speak to a British person. I'm fed up explaining the same thing over and over to a foreigner. I've been trying for 2 months now to get a problem sorted and I have to keep repeating myself and still not b...
Since joining Virginmobile last week and calling to activate wifi calling, I have been having continual issues with it. Even with good wifi signal I get the 'Refreshing Sim Data' message a number of times a day and this loses wifi-calling and also my...
Hello, I ordered a new phone and sim on the 5th and it is still parked and no issue reported. It says that your service team was going to be in touch with me and I am yet to receive any message. I called Sales team several times but no one can be of ...
I am not receiving incoming calls. When people are trying to call they have a message saying network restricted. Please help
I've had to post this again today since I can't seem to carry on from yesterday and it still needs sorting Please help I've been setting myself up for a holiday in Lanzarote and just found out I can't turn on roaming it just says. 'This action canno...
