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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! Scam phone calls doing my my head in

2 numbers constantly doing my head in [MOD EDIT: Potential spoofed number] and  [MOD EDIT: Potential spoofed number] both from Bodmin and both claiming too be VM I have blocked both but the first number has still managed to get through! Both calls wi...

Makka7779 by On our wavelength
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App- selecting phone number issue

Recently joined and ported 3 numbers- upon signing into the app it presents all 3 Virgin numbers. None are recognised and says if you have recently ported numbers just sign in again. Done this multiple times but still shows old numbers and I can’t se...

Rfly by Tuning in
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Galaxy z fold 2 not registering on network.

I have been given a galaxy z fold 2 that had been on vodafone. We are told it is unlocked, but when a virgin (and a giff gaff) sim is inserted, calls fail with the message that the sim is not registered on the network. When doing a mobile scan of ava...

SteveQ by Joining in
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Discord constantly dropping calls

I've had an issue that's been going on for a couple of months now, since around the heady days of the great downtime.The problem is that when I'm on a discord voice call, every 10mins or so the call drops, I'm off for 10s, and then it reconnects.The ...

rossa35 by Joining in
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I need cancel my contracts because I can’t use my call and my Internet  very slow 

Replacement SIM card

Hi virgin customer services, can you please help me order a replacement SIM card, I have lost my one during building works at my house when I had to switch SIM cards in my phone and I can’t find it now. Can you post me one out please?

Continuous international “welcome” messages

Since I arrived at my holiday destination 3 days ago I’ve been receiving a constant stream of “welcome to USA” or “welcome to Jamaica” texts.  To date I’ve received around 100 and they’re still arriving. Roaming is turned off and I use only hotel WiF...

Order parked

Hi, I tried to order new mobile with you but I got "order parked" email. I am unable to log in to my online account to check the status of my application, getting various error messages. Can someone help? 

Unable to receive calls

I can make calls, receive and send messages but callers just hear the message that I am unavailable at the moment. I've restarted my device, checked for do not disturb and barred numbers, and taken out and replaced my SIM card all to no avail. I have...

Ptm60 by Joining in
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Vmail pin

Can anyone help me? Currently abroad. Need to access voicemail urgently. Says I need a pin? Tried 4 times and now locked out. I never set a pin. Tried ringing 789 and just rings out. Any ideas how I regain access to my voicemails. I’ve tried the text...

AndyC55 by Joining in
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