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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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New Sim Only Customer. No Confirmation Email.

Good Morning.I ordered a rolling 30 day sim late on Tuesday, and received a text to my current phone number saying Hi, please check and consent, etc.I've not, however received an email to confirm my order yet, or how long it might be before my new si...

Data rollover

Hi I was wondering if virgin mobile will be retaining data rollover as part of their merger with O2? Or will this service be scrapped.

Amrick67 by Joining in
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Roaming won’t turn on.

I’m about to go abroad, I tried turning my roaming on, it won’t let me. Something about a soft lock, which I’ve read is something I can’t do anything about. This is completely unacceptable, virgin media is leaving me stranded in a foreign country wit...

New sim. SMS not sending

I have a new sim, successfully installed and PAC my number over. However, some people get my messages with the SIM card number on them when im using data and they can't reply unless they use the SIM card number. I can't send messages to many people u...

Mel02 by Joining in
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British call

Hi,Can someone give me a number I can call and speak to a British person. I'm fed up explaining the same thing over and over to a foreigner. I've been trying for 2 months now to get a problem sorted and I have to keep repeating myself and still not b...

LaurieFP by Joining in
  • 4 replies
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Wifi calling problems (Refreshing Sim Data message)

Since joining Virginmobile last week and calling to activate wifi calling, I have been having continual issues with it. Even with good wifi signal I get the 'Refreshing Sim Data' message a number of times a day and this loses wifi-calling and also my...

Order parked since 5 days

Hello, I ordered a new phone and sim on the 5th and it is still parked and no issue reported. It says that your service team was going to be in touch with me and I am yet to receive any message. I called Sales team several times but no one can be of ...

SLO01 by Joining in
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Resolved! No incoming calls

I am not receiving incoming calls. When people are trying to call they have a message saying network restricted. Please help

Still can't turn on roaming

 I've had to post this again today since I can't seem to carry on from yesterday and it still needs sorting Please help I've been setting myself up for a holiday in Lanzarote and just found out I can't turn on roaming it just says. 'This action canno...

Handset Trade Error - No Returns Pkg

I upgraded my phone last week after your colleagues called me and offered me a deal to upgrade early.  I was strongly encouraged. I agreed to trade in my phone and upgrade early as my existing handset covers the cost of the remainder to pay.    I cha...