In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi,I need to be able to change the Direct Debit that is setup on the credit agreement for my phone contract (not tariff).I've finally logged into the credit agreement, after a fanny on trying to get the security key re-sent.I've logged in and there's...
Hello,I've tried activating wifi calling, waiting 24 hours and turning iphone off and on again, but no joy. Any ideas on what we can do?iPhone 14Latest iOS (16.5)Virgin MobileTa
I ordered a phone last week on the 18th May on the phone with one of the team and I still have not recieved my contract that I need to sign. I was told I would have it by Monday and still haven't heard anything back, it has been almost a week. I woul...
HI i have been speaking to a nice man called John but i have not heard anything in the last two i need a new sim card as i have broken mine and need it by saturday as i go on holiday can anyone help
Hi, I inserted the replacement sim which I got yesterday to my mobile & restarted it multiple times. It has been more than 24 hours now . It is showing no service or coverage . It was supposed to work without any issues.
I did not realise that I needed to turn on Roam Like Home before I left UK. So I'm now in Spain with no service of phone, messages, data. I've tried to access my account on my tablet to turn on roaming but my password seems incorrect. I've asked t...
I've brought over my phone number from LycaMobile,as of yesterday the port has been confirmed as completed.Sadly I cannot receive any calls (I can place them, send/receive sms, use mobile), so it looks like to be a split port issue. When someone dial...
Hey all. I've got a set of ridiculous issues (typically its Virgin again) and I'm absolutely at my wits end with it.Back in Dec/Jan I purchased 2 SIMs to use on a monthly basis for a few months ( whilst signed into an OLD account 10+ years). The tran...
good morning i have broken my Virgin sim card and need a replacement i cannot use the card at all can someone help
In my account I have my own contract and 2 30 day sim only contracts(my kids use these).I want to change 1 of them to a cheaper (with a lot more data) 30 day plan but when I try online I get the same plan offered that it is on now yet on the VM mobil...
