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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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  • 0 replies
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Need a security key to view my credit agreement

I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way...

Voicemail pin while abroad

Hi Having the same problem, am already abroad and don't recall setting a PIN so am locked out.  Any help greatly appreciated! Thanks

Order upgrade

Hi, I have been trying to upgrade with virgin media since the 4th may. I was told I passed the credit check and would get a call within 24/48hrs to approve. This never came and still hasn’t! I have called repeatedly since then to be told that the bac...

Ellie23 by Joining in
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  • 6 replies
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Resolved! Changing sim cards

I am about to upgrade to a smartphone for the first time. At present I have a Binatone Big Button (SM312) mobile phone, which takes a standard size sim card. The upgrade is the iPhone SE (2022) which I'm told requires a nano-SIM card. So what do I do...

Ffrreedd by Joining in
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  • 5 replies
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Migration over to o2

My dad has his migration date to move over to o2 plan today 15th may so he left his phone on all sunday night and into today and he has just had a text message saying that they could not do the migration so they would try again next month and would b...

Resolved! I wanted to view my plan

I wanted to view my plan but I get the message "This action cannot be carried out as the Financial Account has a soft lock active" After viewing previous posts I havent had any correspondence regarding any changes

Leary by Joining in
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  • 2 replies
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Address not listed

Hi,I'm trying to switch to virgin mobile but when I do the credit check, it says my address is not listed and so it doesn't allow me to progress any further. How do I get around this?Thanks

voicemail notfication but no voicemail

I have a new voicemail notification on my phone (Samsung Galaxy A32) but when I click on it to check there is no voicemail and I can't get rid of the notification. I've read a couple of solutions but they have not worked - going into my vocemail sele...

Calls not connecting

When I try to make a call, I get an error message saying "calls to this number cannot currently be connectedWhen I call 789, I get the same error message.I also cannot send text messages or use mobile data.I have had this SIM for years and this just ...

Shannon5 by Joining in
  • 153 Views
  • 1 replies
  • 0 kudos