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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Resolved! moving from VirginMobile to O2 - number porting?

So I moved from Oomph to Volt and was told I'll get a new SIM card.VM took the PAC code and I was told I'll keep my old mobile number.I have the new O2 SIM card up and running with a new number and the old Virgin card is still up and running with the...

ozsat by Superstar
  • 3 replies
  • 0 kudos


Hi all, I was reading up about the move to O2, no concerns over here, but I see it says we will gradually be moved over through the course of the year. I’m heading off the the states for a week this April and on my current virgin plan I can’t use my ...

kaseypj by Joining in
  • 3 replies
  • 0 kudos

Resolved! O2 mast not working?!

I’m unable to receive/make calls on my iPhone 14 without the call cutting off. I received a text from O2 saying they were working on a mast problem and that it should be sorted by Feb 3rd. Now I have received a text saying work will commence on the m...

PamGiles by Tuning in
  • 5 replies
  • 0 kudos

85075 info

On TV this week it said you can check your contract status by sending INFO to 85075.I've tried that and get a reply from Virgin saying Oops! Looks like you've entered those keywords incorrectly.How do we make this work?Thanks 

Wifi Calling not working

Hi, I have just got a pay monthly sim from virgin and wifi calling does not work. It is turned on in phone settings (Samsung S21 Ultra)Does it need to be turned on by virgin? 

Calls and texts not working abroad

Hi there - I am in Australia and neither my calls or texts are working. Roaming is turned on in my account. I can neither receive nor make calls/send texts. I do not want to turn Data Roaming on which is the advice I have been given so far, I just ne...

KittyS1 by Joining in
  • 3 replies
  • 0 kudos

2 sims same contract

Can I have 2 sims for the same contract?I have my phone and car asking for a sim, can I have this feature so I can use my phone on my car?