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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Resolved! Number not transferred

I specifically asked for my number to be kept when transferring to an O2 sim , I gave my monoid number and PAC code but according to my delivery details my O2 number is not the number from virgin mobile that I wanted to keep 

Mobile payment

I’m wanting to pay off my handset early, is this an option and how do I go about it? 

Poppy8 by Joining in
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Travelling outside EU

Hi,I had an interesting conversation with customer services when I asked about options for travelling outside the EU. It was to get a SIM in that country. If I don't do that do you know if the notifications we receive from various apps comes out of o...

Voice Mail Locked Abroad

Dear Virgin Mobile,Please can you help me.I'm currently abroad in Italy and my voicemail has been locked.I have never set a PIN number whilst in the UK.I have some important business voicemails I need to respond to you quickly.Please can you contact ...

Forgot my security code for mobile credit agreement

I'm trying to view my mobile credit agreement to see how long I have left before I finish paying off my device however it's asking for a security code (along with 2 other bits of info which I do have).I found an article saying that there should be an...

Call barring

I have been trying to use my mobile data today as well as make calls but I keep getting a message saying that calls can't be made whilst call barring is activated. I was able to make phone calls until 9pm yesterdayI did not activate call barring and ...

Frubako by Settling in
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SIM not provisioned for voice

Hello, I have just had a replacement SIM sent out to me. I keep getting popups on my phone saying "SIM not provisioned for voice" and have no connection to the virgin mobile network. What am I supposed to do to fix this?I put the new SIM card in my a...

SIM card

Mobile phone contract recently came to an end. Happy enough to keep phone, but was thinking about changing to a SIM only deal. Is there any disadvantage to having a SIM only plan, and also I was wondering if I did this would I keep the same mobile nu...

FLETCH60 by Joining in
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Underground wifi

Unable to connect to the underground wifi.Please give detailed steps on connecting.Regards,Sal

Sal29 by Tuning in
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App does not allow payments

Your app won't allow me to pay.It should do, but it does not.I've had many many many many complications with your service.This is now making me violently angry. I've been messed about by you many many many times.