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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 728 Views
  • 0 replies
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Wow! I thought Virgin had poor customer service

I am still in a state of shock (well ok thats a bit dramatic I know).My wife was with Virgin/Vodafone and got a couple of emails recently telling her the switch to O2 was about to be undertaken. All went well, we thought, until on Monday she received...

archercj by Fibre optic
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Resolved! Txt msg……is this a genuine txt??

We were unable to validate your billing information. Please confirm your current info to avoid your line being suspended:   https://virgin-mobileupdate.com/had this txt msg a couple of times now,wasn’t sure if it’s genuine or not.

paull37 by Tuning in
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Migrating to O2 but Sim card is lost

I have a relative with a rolling monthly Virgin Mobile contract that is that needs cancelling, it's not been used for years and the SIM card has been lost. Attempts have been made to cancel with Virgin Mobile, but they state that they can't do it as ...

iMessage and Facetime Activation

On an iphone 11 - same phone i've had for a long time. Haven't ported - been with Virgin for a while. I changed my tariff recently and i am now getting activation error messages for imessage and facetime. I've checked my tariff detail and i have unli...

Changeover issues

Just to make people aware if they are not already.  My accounts transferred to O2 over the weekend.  Had some issues logging in and had to do a chat with O2 to gain access to my account.  My major issue was making a purchase online, Visa had detected...

Hector29 by Tuning in
  • 185 Views
  • 1 replies
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Resolved! International roaming

I am due to move to O2 this week but I am travelling abroad before the switch. I want to turn on international roaming on my Virgin Mobile account but it has a soft lock on so I can't change it. Any ideas on how I can turn on international roaming?