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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
  • 0 kudos

Credit check

Hi,I placed a order for a new iPhone and was told they need to carry out a credit check. Should i receive some form of conformation to the email i used or will i not hear anything until the check is complete? I'm just worried i may have entered the e...

Help me out guys

I'm from Calgary, Canada. So i am paying 77 cad including taxes on rogers with just the plan and no phone. So i am looking to switch to virgin plus. They have really good deals like 50$ for 12 gb plus unlimited texts and data. So the question here is...

Voicemail abroad help please

Hi please help. I'm on holiday in Italy ans I need my voicemail which asked for a pin. Its now locked and I can't get hold of customer services. Thank you

Harry108 by Joining in
  • 3 replies
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Roaming in rome

Setup roaming last week. Arrived in Rome yesterday and nothing at all. Everything is set as it should be on my galaxy a53. Turned on and off a few time's but absolutely nothing no calls no data all I've got is WiFi at the hotel. Please can someone he...

Resolved! Trash 4g

right, I pay £12 a month for my data( increasing to £13 soon) but based on that I get absolutely shocking internet connection, matter of fact it doesn’t even work half the time, I wonder why the bell I pay money to this company when I don’t get what ...

20KD by Joining in
  • 4 replies
  • 0 kudos

Access Voicemail abroad pin locked

I cannot access my voicemail and I'm  abroad I didn't realise I hadn't set up a pin at home and after trying different numbers I'm now locked out now and 222 and 789 don't work ???

Yorkie49 by Joining in
  • 0 replies
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Can't receive texts from outside the UK

It seems I can't receive SMS messages that originate from outside the UK (my home country). Texts from within the UK are received fine. Anyone seen anything like this before?I've recently moved to Virgin from O2. First-line phone support confirmed th...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

No phone signal in Uk

Hii have just got back from Spain and I have no phone signal or 4G. I cannot make any calls etc. I have tried the turning off and back on. I have tried to manually go to roaming national and turning it off and on again. Nothing is working.can someone...