In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Had the following text message, and not sure i should be entering my details into website as requested... Happy to hear other peoples thoughts..We were unable to validate you billing information. Please confirm your current info to avoid your line be...
Hello,I have 5 virgin mobile accounts for all my family, one went to O2 when I took on the Volt package, one account needed a new SIm and has switched, query is I can only see one account one on the O2 app. Does O2 app allow multiple account manageme...
In the EU. Need to turn on roaming. Help!!
New sim no difference calls going to ee voicemail no missed calls
After calling in and explaining several times I have been overcharged, the lady just didn't understand me! I gave up buy I am fuming because this happens on a regular basis especially when I change my package. Any suggestions!
I forgot to turn on roaming before i left the UK and now when im trying to do it in denmark, it just keeps saying something went wrong. I cant be left off the grid in a different country, please help me! I cant sign in as the app tries to text me and...
I am in tenerife and trying to access my voicemail its asked me for a pin I've never set one up
Hello,I logged into my mobile account today to look at switching my plan.. I've seen one on a comparison site for half of what I'm currently paying that has more minutes.Message pops up that the account is soft locked. After a quick search on here it...
I've had my current Virgin mobile number for around 20 years and have begun to get an increasing number of unwanted calls. Is it possible to chnage the current number?Thanks.
Hi. Can you tell me which countries do not require roaming? Is there a list?
