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Tips and tricks for your Virgin Mobile service
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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

The dreaded Parental Controls locked on issue

As with many others I have seen in here I have no way to unlock or disable Parental Controls. I am an adult and was an adult when I signed up for the account but I get the message:'This action cannot be carried out as the Financial Account has a soft...

user0817 by Joining in
  • 3 replies
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WiFi Calling - Samsung Galaxy s10+

Since switching to Virgin Mobile I have had nothing but problems with wifi calling.Previously with O2, wifi calling worked perfectly. I have had WiFi calling switched on at the Virgin end however it appears that the phone requires a Virgin Mobile Sig...

Can't adjust any settings in Services on Virgin Mobile

I just switched to Virgin Mobile and downloaded the app and wanted to change some settings, but everything returns the error message (EC5071) 'Something went wrong - We're currently experiencing issues with our systems'. I can see from looking that t...

gorag69 by Joining in
  • 1 replies
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13$ overcharge for 500k data

My dad bought a mobile phone from virgin. I was with them and we told them he only needed to talk to the phone sometimes, when he goes on the road for work and needs it in case something goes wrong. So we took the cheapest plan possible (25$/month, w...

Old virgin mobile lobster 485

I've discovered an old clamshell lobster 485 dating from about 2006. So quaint and tiny. The antidote to smartphones today's "bricks"! Battery still charges, but the phone is still locked to virgin mobile ('subsidy password' required). Virgin mobile ...

Need access to remote gate number at work

I have just joined Virgin as my previous provider was useless (not saying which bit guess a number between 2 & 4).At work we have a motorised gate that most open with a fob. As I am further up the food chain I have access to opening it via my phone. ...

No mobile signal abroad (outside EU)

I'm currently in Colombia and I have no signal with Virgin Mobile. I've checked out this page about roaming outside of the EU (specifically in Colombia) and have followed all of the "Why is data roaming not working abroad?" steps listed here.Here are...
siansian by Joining in
  • 11 replies
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Virgin Media mobile and Tube Wifi

Since the system for the tube wifi has changed i can't connect and i can't see anywhere to get instructions baout what to do to let me connect. I understand i'm supposed to now try and connect to 'Wifi Extra' but when i do this it asks for a usename ...

AdeyBee by Joining in
  • 18 replies
  • 1 kudos

Service Barred Excceded Credit Limit

I own my phone and wanted to switch to a monthly plan, so chose to leave o2 for virgin. My import and new service was finalised today and immediately after setting up my online account, I saw the 'services barred' message as 'credit limit of £50 exce...

Kcg73 by Joining in
  • 1 replies
  • 0 kudos