Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 453 replies
  • 0 kudos

Resolved! Lost Phone

I am in Palma Majorca I have lost my phone - I have a sim contract with virgin - have reported it to the police. I was unable to contact Virgin by phone Please help me Sue Abbott

Sue671 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Trash 4g

right, I pay £12 a month for my data( increasing to £13 soon) but based on that I get absolutely shocking internet connection, matter of fact it doesn’t even work half the time, I wonder why the bell I pay money to this company when I don’t get what ...

20KD by Joining in
  • 2 replies
  • 0 kudos

Mobile data

I have an I phone 13 pro max and iv just had the latest update IOS 16.3.1 and a few days after this update the phone kept losing signal and now mobile data is fully disabled. When I go to mobile data in the settings it says a update is required to us...

Nateg27 by Joining in
  • 0 replies
  • 0 kudos

Resolved! Virgin Mobile Credit Agreement Number and Key

I have lost or deleted my email regarding this info. Cannot find any help online with this Could you please help with this, as I would like to pay the balance on my contract. Thanks

ronmacg by Tuning in
  • 2 replies
  • 0 kudos

Order tracking

Hi,I am expecting my order to be delivered with Royal Mail today but I didn't receive a tracking number and I am travelling at noon (I mentioned it to the agent to placed my order on the phone).Would you be able to find the tracking number please?The...

vaness0 by Joining in
  • 1 replies
  • 0 kudos

Data Sharing

I'm thinking of adding a sim deal for one of my kids, before I commit, I'd like to know can I share my data with my child. I know this is something my sister can do with Vodafone. Thanks

No connection in the USA

I’m travelling in the US and using a local SIM. I needed to check my txt messages from the UK and switched to Virgin Mobile SIM but can only have SOS. It’s never happened before. Any ideas how to connect to a local network?

Lambie by Joining in
  • 2 replies
  • 0 kudos

My number is different when texting

Can someone tell me why when I text it is a different number. I recently changed to a virgin sim and used a pac code to keep my number but when I text its a different number.