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- Carley_SForum Team (Retired)
Hi Lauwoo89
Welcome to the Community Forums.
Sorry to hear you've lost your information to access your loan agreement.
If your loan agreement was with Virgin Mobile, then please contact the dedicated team on 0345 602 4420, who will be able to assist you with your loan agreement queries.
If your loan agreement is with O2, then you would need to contact them directly on any methods listed here.
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