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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Switch from Virgin Media to O2

I switched from Virgin to O2 (at virgin's insistence) and the quality of the signal has reduced dramatically.Sometimes i cannot get a signal in locations where i used to ?Is there a setting on my phone (Samsung S20 Ultra) that i need to check ?

Phone contacts changing format

Hi,I joined virgin mobile recently (iPhone 12 mini) and the day my switch happened, all my contacts changed to Belgium formatting. I do not have access to the sim applications setting as previously mentioned on the forum and the only fix that works i...

My Virgin O2 Migration

Hello I currently have two sim only deals with Virgin they have been out of contract for years so I could just cancel them but before I do can somebody tell me why I am paying 2 x £12.23 and presume would keep on paying after the migration to O2 when...

sick-as by On our wavelength
  • 1 replies
  • 0 kudos

Lost Credit agreement security key/o2 move

Hi there,As many other seem to have the same issue, I cant find my security key to access my credit agreement and cant find another way to get in contact with out ringing which I dont like to do and phone calls peak my anxiety.Ive checked all my emai...

Potentially Split Port?

Hello Virgin Media CommunityI am trying to figure out if there is a issue of a potential Split Port. The number I wanted to port over is from Sky mobile.Now the SIM with the temporary number is activate successfully and everything works perfectly but...

H- by Joining in
  • 3 replies
  • 0 kudos

Mobile phone scam

I received a iPhone and Virgin SIM card by courier Yodel with no other documentation.I haven’t ordered a phone and have never had a contract with Virgin.  I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collec...

Str33t by Joining in
  • 1 replies
  • 1 kudos

Oh crikey, we can't find that page. Insanity.

I have regrettably joined virgin mobile. There are many problems already (7 days on from foolishly clicking 'get deal') but one thing that truly signifies something is deeply wrong with this company is the texts received regarding joining & the compa...

EffVmob by Tuning in
  • 1 replies
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"sim 1 not provisioned" appeared randomly

So I lost my phone around a week ago, I got a new one, along with a new sim card. The sim card was working instantly and completely fine when I inserted it into the new phone. It was only until a couple days later that it randomly stops working and g...

Resolved! Help

New phone delivered to wrong address. Sent back to virgin by yodel apparently. 

Dawn1968 by Joining in
  • 4 replies
  • 0 kudos