In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
My switch-over from VM to O2 has got into a right mess. I was given a switch date last week and followed the instructions. I then started getting messages from O2 and was given details of the MyO2 web site and saw that the financials have been swit...
Hi, I have paid my outstanding balance yesterday afternoon, and am still getting the message to say that calls to this number are not being connected and to call 789, even when calling 789. Texts also fail, but data connection is fine.Since I'm not a...
Just switched from virgin mobile to 02 after the migration of the two. Everything seems ok I can receive and send calls and I can send messages however I can’t receive any messages. Because of this I can’t get into certain parts of my new 02 account....
Ok so I know we are porting VM numbers to o2 and I have received a letter telling me i shall receive log in details etc, I cannot tell you the date of this letter as for some reason VM do not date them.What is angering me right now is the attempt by ...
Hi I have received a message on my phone on the 30th June with "Sim 1 not provisioned". I've tried restarting the phone, turning airplane mode on and off, re-inserting the sim and even trying the sim card in another phone but nothing has worked.and ...
I have just ordered a new phone a couple of hours ago. It said that I should have a confirmation email. I have not received one. I checked and I used the right email. I then tried to login online and it said I need to verify my email but i have not r...
HiMy phone was stolen and the insurance company need proof of barring. Please can this be sent - I’ve had a proof of purchase sent through but it doesn’t say anything - customer service is SO dire so far
I had an iPhone 14 pro max which I purchased from Giffgaff and then moved to Virgin. I am having issues back and forth sorting out my phone insurance company. They need Proof of usage and proof of Barring. As I didn't buy the Handset from Virgin they...
What is going on with the signal on virgin mobile for about two years now the wife and I have replaced our phones twice thinking they were at fault but the service has just continued to get worse with terrible call quality on the odd time it connects...
For a long time now I have been using one-time passwords sent by SMS text to verify my credentials with financial institutions. On Thursday 29th June, you migrated my mobile from the Virgin network to the O2 network. Today I tried to log on to a ban...
