Virgin Media has been taking £17 a month from my account for a year longer than they should have! So I’m paying o2 and Virgin for my phone. I can’t get on to app to cancel, forgot password and the reset email never arrives. Tried calling but have no ...
I need to retrieve my credit number and security key in order to access my mobile credit agreement taken out before the switch to O2 but the original emails with the information have been lost. Can the two emails be resent?
Hi, can anyone help me before I lose all sanity. Several years ago we took out a Virgin Mobile contract, things were great but then it went to O2 and I can't find any details anywhere so I can see when the handset agreement ends and when the actual O...
When i complained about the increased price of my package in September 23 I was offered an upgrade in broadband speed and reduction in price. I accepted, my contract was changed and after going through the pain of the changeover to a new router (anpr...
Hi can someone help, I've got an 02 phone contract and a Virgin mobile contract. Now when I try to login into my02 I can see the number for the 02 phone but literally nothing else. No way of upgrading or nothing(I've had this a couple of years) and m...
Apologies if this is the wrong board but my complaint is concerning an 02 Mobile contract Very, very long story short; a voicemail was left on my home phone on 7.8.24 from someone identifying themselves by name, stating that they were from the VM Exe...
I have 3 mobile phones that I pay the handset to Virgin (before they switched to O2) and the sim only has moved to O2.I have been on the phone most of the morning to try and check when the handsets will be paid off as I believe 1 is this month. When ...
HiMy SIM cards have all moved to O2 but I still have one handset with Virgin Mobile. I have lost my credit agreement reference number and the security key needed to pay off and view how much is left of the credit agreement.Is there ANY way to retriev...
I had 2 phone contracts with Virgin Mobile and I'm trying to find out if I still have an existing loan agreement with them since the migration to O2. I need the security keys but I can't find them anywhere. Virgin are still taking money off me but I'...
Hello,I need a mod please for this issue. I need to pay off an existing handset contract, i have found the original documents credit agreement account number etc, but i cant find my security number ive looked everywhere.I can provide all other securi...
