In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I am beyond cross with the response recieved to my complaint.It reads like my original complaint wasn't actually read or understood and again directs me to call o2 regarding my virgin mobile finance credit agreement. It also advises that I can ring o...
Hopefully someone from virgin may take a look this. I have the volt package with the O2 SIM . when at work I can not get any data for most of the day.The 02 signal checker says area has great coverage BUT ALSO SAYS there is a known problem in the are...
Hi all.I've just joined Virgin Media again after a 4 year break. I have a old mobile contract but do not have access to my old email. How do I access my old details to update address etc?Thanks
LOOKING AT A NEW MOBILE, CAN I GET A BETTER DEAL BEING A VIRGIN MEDIA CUSTOMER
I need some help recovering my security key. ive got the credit agreement but cant find the key. Been phoning o2 and virgin all morning to no avail. Can anyone help please?
I have been logged out of all of my whatsapps and more and have zero access to my mobile number the sim wont even register or work inside of a mobile other than it recognising the sim card is virgin I have been back and forth with O2 for hours and th...
Hi,Hi,I have an ongoing issue where when I am on a call it goes silent for a period and then either the sound comes back or more frequently, the calls drops completely. I can't even phone the helpline as the call dropped after being in the queue for ...
Great offer on the Samsung Flip 5. Tried to order online, but the Virgin Media website address checker simply refuses to verify ( or even find ) my address using my Eircode! This is insane, I've lived at my address for almost four years now, its 2024...
I've discovered an old clamshell lobster 485 dating from about 2006. So quaint and tiny. The antidote to smartphones today's "bricks"! Battery still charges, but the phone is still locked to virgin mobile ('subsidy password' required). Virgin mobile ...
Hi,Trying to log into my virgin account- can’t do this as not recognised apparently? Can’t reset password, account etc. trying to pay off handset bill. Would like to know what I owe etc but no way of checking this. Can anyone advise? thanks,Katy
