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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Dear Virgin Media , I have been contacting you over the last 6 weeks over this situation and I’m at my wits end, I really need help with this now !! I sold my property in Sept Nov 22, as you can imagine it was a shock when I discovered that a fraudst...

IanC28 by Joining in
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Sim not working

Hello, I currently have an active SAR 100 plan which is set to renew in 10 days. However, my SIM card is not functioning properly; I am unable to make outgoing calls or use data. Despite attempting to contact customer service, I have not received a r...

Broken phone - who is responsible?!

Hi! I'm looking for some help with my virgin mobile and can't seem to get anywhere. My handset has broken and I have been to Apple who have said that the phone was faulty and even though I am out of warranty, I should be entitled to a repair or repla...

Rumple23 by Joining in
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Poor Customer Service - Frustrating!

I have tried now for over 3 months to resolve and issue with a mobile phone since February 2024. It is my daughters phone! Phone was purchased with virgin, March 23 and obviously now with O2.The phone was less than a year old and we called to discuss...

Can't buy a new phone in the store

Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even s...

Cgutie24 by Just joined
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Handset contract / volt / O2 mess

Hoping someone can help me out with finding out the outstanding balance of my Virgin handset. I'm unable to contact anyone at Virgin, the system has clearly been designed to make it almost impossible to confirm details. I haven't received a bill for ...

Woodsman by Joining in
  • 5 replies
  • 0 kudos