Virgin Mobile

Resolved! Wifi no longer visible on London underground

Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]

Issues receiving OTP text messages

Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team

Calls can’t be connected to mobile network

Incoming Calls can’t be connected to mobile

Cant make or receive calls

I can't make outbound or receive incoming calls, keep getting a number not recognised message on mine and the same happening when people try to call me. Have tried all troubleshooting tips but not resolving

Think I have a split-port?

Hello,I have recently joined Virgin Mobile from EE, and yesterday (31st May) the port of my EE number to Virgin happened. I received a text around midday to say this has completed however, I noticed some problems straight away. I thought I'd leave it...

Porting number from Plusnet

The porting of my number should be happening today, I have had no contact from Virgin, but have from Plusnet. Plusnet saying that they are aware of the porting today and they have been chasing Virgin, but nothing is happening. If I try to log in, it...

Can't download new ESim QR code.

I have got a new pixel phone. So I wanted to switch my ESim from current phone to the new phone. As per instructions, I erased the current ESim on my phone and refreshed the ESim hub page. Nothing happens, it still says my ESim is downloaded to my de...

New mobile contract/order

Over 2 weeks trying to order a new mobile from Virgin as a new customer, total of 5 separate orders, all ending up being cancelled with no notification, info requested by "Fraud Team", required info submitted and approved, still Virgin couldn't get m...

Is there a way to stop outgoing international calls?

Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls. With V...

This action cannot be carried out as the Financial Customer has a hard lock active.

Hi,I am trying to change the password on my Virgin mobile account as I couldn't remember the right combination. Unfortunately when I entered all the details required for a password change I get the following message: "This action cannot be carried ou...

O2 the worst network for scams!

Do 99 out of 100 scam texts sent by fraudsters go to 02 customers? That's the claim from a taskforce of big banks plus Google, Microsoft and Facebook (msn.com)Well, Well, Well, ..........

Switch from Virgin Media to O2

I switched from Virgin to O2 (at virgin's insistence) and the quality of the signal has reduced dramatically.Sometimes i cannot get a signal in locations where i used to ?Is there a setting on my phone (Samsung S20 Ultra) that i need to check ?

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