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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 527 Views
  • 0 replies
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Media Credit Agreement

I have none of my original documents, and cannot locate my credit agreement number or security key. I need access to my credit agreement details. Can anyone help?

Mobile legacy issues

I am trying to find out how long is left on my virgin mobile handset agreement. I just keep getting passed from.Virgin to O2. Neither seem to have the answer or are willing to help Mr with my question. It is regarding the handset agreements not tarif...

BossNey by Joining in
  • 158 Views
  • 4 replies
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Reset password link expires immediately

My password reset link expires immediately so can’t access account. This seems to be the only way to get some attention and it doesn’t appear as if I’m the only person who’s suffered from this. This needs to be fixed.

I would like to pay off my mobile handset early

I have a contract with virgin media for a mobile handset and I would like to pay off the balance. I have signed in to my credit agreement online and I can see my current balance but when I click the option to pay it

sean1994 by Joining in
  • 257 Views
  • 2 replies
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Resolved! Sales calls from 02081xx xxxx

I've recently been getting calls on my VM mobile from numbers starting 02081 offering me a new O2 deal with big discounts.The callers do not know my name when I ask who they want to speak to. I am already on an 18-month discount plan with several mon...

AndyR98 by Tuning in
  • 17184 Views
  • 7 replies
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Lost Phone

Hi there, I've recently lost my phone and would like to cancel the SIM card incase anyone tries to use it.

jstraker by Just joined
  • 241 Views
  • 2 replies
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Resolved! Virgin sim scam

Over the last couple of months mycare O2 have been demanding money for a mobile account I do not recognise.  I owe, apparently, £56.  I called them and after a lot of investigation by a  very patient guy at the other end, turned out that it was for a...

greekgod by Joining in
  • 2272 Views
  • 23 replies
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Transfer sim to o2 - not informed

I had an Oomph package that included broadband and a free sim.Last year the #sim which has never been used was transferred to #o2. I was never informed of this by either companyI noticed DD payments going out for £10 and cancelled the authority (whic...

70BYt5h by Joining in
  • 106 Views
  • 1 replies
  • 0 kudos