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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Hub telephone extension phone

I have just received a text asking me to accept a new adaptor whereby I must plug my telephone into my Virgin Hub.  I don't reply to text messages as they are sometimes spam/scam.  If there are to be changes I would only accept in writing normally (o...

Ported successfully to a new provider. Silence from VM

I have successfully ported my number to a new provider, O2. Note this is nothing to do with the VM to O2 switch. My number has been successfully transferred but I have heard nothing from VM to say that my account is closing. Is this usual?

jon1289 by Joining in
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Virgin mobile handset return

Hi, I got the new Samsung S23 but didn’t like it had it for two days I sent it back to swap it for the new iPhone. This was all done within my 14 day guarantee. I sent the handset back on the 19th and it was received by virgin mobile returns on the 2...

tony671 by Joining in
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Stop!! My contract ended long time ago!!

After much understatement and price increases. In May, long after the expiry date of my contract, I decided to quit Virgin.Virgin say:  Blah blah. Pay us 135 for 30 day something or we'll send a pit bull on you. Ok you got it. Disconected. But the bi...

panekx by Joining in
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Resolved! Switched to O2 now very bad signal

I was switched over to O2 last night and now I get no signal downstairs and just one bar if I stand by my upstairs bedroom window.I have restarted my phone and still the same.I tried to register with my O2 account but they send a verification code to...

Virgin media mobile account

Hello,Couple of issues here.I've received a huge amount of bill and I would like this to be fixed straight away. I am using my friend's virgin mobile account since I don't have access to mine - tried many times with different devices and browsers eve...

tassevg by Tuning in
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Not subscribed to an Oomph Bundle mobile account termination

Hi, I renewed my virgin media contract in November 22 and this morning I've received an e-mail saying that my mobile SIM will be terminated because it's not part of an Oomph bundle, when I renewed the contract the agent said the mobile wouldn't be ch...

St3vo by Joining in
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separate pricing for 02

I have an Utlimate Oomph bundle contract which ends on 9th October 2023.  This includes no extra charge for the mobile phone.As from 13th September Virgin is moving me onto a 30 day rolling plan with 02 for £25.00 a month.  I do not wish to pay £25 a...

jmw1 by Tuning in
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Switch over

Hi , when do you get informed about being switched over to o2 , is it on the day or do you get warned a day in advance please .

John2021 by On our wavelength
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