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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Voicemail from greece

Hi all after about 1hour or stress trying to listen to a voicemail from I received when in Greece I followed all steps and numbers on this forum but found a really simple solutionRing yourself from Your phone when it goes to voicemail press * it inst...

Lukey259 by Joining in
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New sim sent in error

HelloI received an email saying my order of a new sim is on the way. I didn't order a new sim. The new sim is being delivered to an older address and I am currently abroad. I don't want my old sim to be cancelled. Is there a way to cancel the new sim...

Samjacob by Tuning in
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Resolved! Virgin/Vodafone vs EE (an update)

So on a wet weekend I decide to have a play and prove the drop in speed since the switchover to Virgin/Vodafone.Scenario:I have a static caravan in a rural location next to the North Sea. I wanted decent 4G coverage so I could ‘work from home’ when I...

archercj by Fibre optic
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Resolved! EE To Vodafone

Hello does anybody know when the virgin 4g network will leave EE and go onto Vodafone, it says late 21 to early 22 but I've not heard any more info for months regarding this. I get poor reception on EE but I live and work close to a Vodafone mast so ...

JonCFC1 by Joining in
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New set card

I have received an email this morning stating my order is on its way with a new SIM card, however I did not order a new also states it’s important to set this up within 14 days, im currently out of the country until the end of October so I wil...

Anteades by Joining in
  • 1 replies
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No Voicemail

I am still getting the messages to say I have a voicemail - I DO NOT!!! Each time I access voicemail to check I then get a message to say it has been accessed by another phone!!!!! And today (despite entering the correct pin number) I have bee locked...

New SIM not working

I got a new SIM after my previous SIM was shut off after being reported stolen. (My handset was later found and returned to me). I put my new SIM in my phone, I was not prompted to enter the activation pin. I still cannot make calls, text or use mobi...

poor signal in certain locations

My wife has a Virgin mobile a couple of years old(samsung)We can both be sitting in the same room and someone will call her but her phone doesn't ring. They then call me  but I'm on Vodaphone.Today my wife was over at my daughters house looking after...

Resolved! Replacement Sim cannot be activated

Hello, My son lost his phone so we have just received a replacement and put it into a new phone. I've read all of the help suggestions about activating the new SIM but this procedure is not working. The device says that the selected network (Virgin) ...

Owen3 by On our wavelength
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