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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

My SIM has stopped working

My SIM in my mobile data router stopped working this morning. I put it in a mobile phone and it doesn't work in the phone either. Service checker says there's nothing wrong in my postcode.On the router home screen it has an unusual message with a "vo...

thrimble by Joining in
  • 1 replies
  • 0 kudos

No internet on mobile

I have a Samsung A33 5g,  I arrived back in UK and suddenly I have no internet no 3,4 or 5g.the internet worked perfectly in Italy.  Plane mode is not on. I can make calls and send texts. I called Virgin went through all their checks. They are now se...

Blakelet by Joining in
  • 3 replies
  • 0 kudos

Roaming Charges

Have just returned from Greece (Corfu) & have received an overly large Bill for using mobile phone whilst in Albania where I have never visited. I understand that Albania is a country off Corfu but have never been there which passport confirms & now ...

Getting a 2nd contract and keeping number

Hi, I have a contract but I want to get a 2nd contract (a) so I can get a new phone (b) so that my daughter can have my old phone with existing contract but I need to be able to move my number over from the current contract to the new contract (both ...

AMB4 by Just joined
  • 1 replies
  • 0 kudos

No Data Connection

Hi, I'm having a problem with not being able to access the internet through data.I've tried everything that's advised but had no luck so far. It started when my data allowance was refreshed.I think it might be the sim card.Any help you could provide ...

RyanU62 by Joining in
  • 5 replies
  • 0 kudos

WiFi Calling Not Working

Hi,I joined Virgin Mobile a few days ago and have been trying to get Wifi Calling working.I have an iPhone XR, have followed all the instructions, switched it on/off in Settings, and restarted the phone multiple times with not success.Is there someth...

Mehaf by Joining in
  • 2 replies
  • 0 kudos

VM Customer Services can’t get any worse

After querying the problems I had experienced twice while in Spain I discovered that I had been issued the wrong SIM card.This was allegedly dispatched last Monday but hasn’t arrived yet.I rang to chase this up today and was told that according to VM...

Stanl by Dialled in
  • 6 replies
  • 0 kudos

Transfer Phone Number

I have just moved to network to Virgin. I followed all instructions in regard to PAC codes to keep my number but it does not seem to have transferred as I have a new number. How do I get my old number back?

Fleur1 by Joining in
  • 5 replies
  • 0 kudos