Virgin Mobile

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...

£180 Trade In

Still awaiting for my sms containing ecode for the trade in cashback offer of £180.Been over 30days.Phoned customer service and Likewize. Both blaming each other.Looking for help

Pay final bill

Hi I am trying to pay my final bill after virgin transferred me to O2, but I can't get through or have option to pay online

Can’t receive incoming calls or txts

Since porting my number I can no longer receive messages or calls. I can make calls though. Please can anyone tell me why this is. I have tried multiple things from online suggestions nothing has worked. It’s an iPhone.

Wifi calling unstable

Hi, I'm getting unstable WiFi calling. Often will not connect to WiFi calling if no mobile signal at all, resets and turns off with a SIM refreshing message, again this may be worse due to low signal.Obviously the low sign strength in the house is w...

Not receiving calls or texts

I was wondering if someone could help or advise me? Last week (Monday 12th) I noticed, with the help of friends, that I wasn't able to receive calls or texts from people. Though I could call others and also send texts, I just got nothing through on m...

Resolved! Cannot make or receive calls in Tenerife

Currently in Tenerife and cannot make or receive calls, I have carried out all 'settings' and data roaming guidance. Any suggestions Cheers Kenny

Cannot receive calls while EU roaming (Greece)

Device : iPhone 12 mini iOS 15.5I can make calls to UK but cannot receive calls, I spent a 4 long hours with virgin mobile support with no success. I have seen similar posts where you change the SIM application setting to a manual mode for internatio...

Ony one bar and very slow data connection

Hi, I just moved from Voda UK to Virginmedia Sim Only Deal (Number porting completed today) and has been struggling with Internet Data connection. I am hardly getting 1 Mbps down and less than 0.5 Mbps down. Checking the coverage in my area (SM5 1RE)...

New SIM sent every 6 months and always whilst I'm traveling in Europe

I'm about to cancel my SIM contract as this is the 2nd time whilst I've been travelling in Europe Virgin has posted me a new SIM, which obviously I can't get to, and then cut me off.My mother is on the same contract and has never had to put a new SIM...

Sim Replacement

Currently I have a mobile with a eSim and I am changing to a mobile that does not support eSim.I cannot find my original Virgin SIM card so I do need a new one. What is the way to get a new one? would be OK if I just pop in a Virgin Store? I cannot f...

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