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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! 5G Ready

So I have a Samsung Galaxy S10. It isn't compatible with 5G and that's fine. However, I am thinking of upgrading my phone soon which would allow me to access 5G.My inly issue is with my Sim. I bought a Virgin Sim about 3 months ago, it's £9 for 20GB ...

Resolved! No Mobile data

My mobile data has stopped working has been working before and is still showing blue ,but won't work even when I try manually?..Can anyone help...

reub777 by On our wavelength
  • 1 replies
  • 0 kudos

Apple Watch Series 7

I have just purchased an Apple Watch Series 7.Do Virgin mobile have a tariff to cover both my iPhone and watch so I can use either independently of each other.

Stanl by Dialled in
  • 10 replies
  • 0 kudos

Poor Signal Mobile for Last 3-6 months

The signal in our home has dropped over the last 3-6 months to an unacceptabe level whereby we have to go outside in order to make calls.  The signal level is usually on 0 bars in the house now.Is anyone aware of an issue or  any change to the infras...

tawke1 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Help please!

Hi. During the process of signing up for a new contract, my phone Didn’t save my auto generated password. I received the "Hello Kailey You're in. Welcome to our gang!  Manage Your Account online..." email, But because i don't know the password i cann...

OrdK by Joining in
  • 4 replies
  • 0 kudos

Being sent a new SIM

Hi, I have been sent a text message and email from Virgin saying I have a new Mobile SIM card being sent to my address. I am confused because I did not request the SIM card replacement and it says it was ordered at 03.40 last night.Could somebody poi...

JOrwell by Joining in
  • 3 replies
  • 0 kudos

Voicemail on landline: Cannot replay

Hi, I have been using Virgin landline for a decade and this morning it happened first time for me. This morning I could not answer the phone call on landline and tried to replay the voicemail by pressing 1571. Automatic message told me to press 1 and...

hiromi by Joining in
  • 5 replies
  • 0 kudos

Order parked

My order is parked and I have not been called to sort this my order ref is 100001808006817


My phone was blocked as phone was missing.   I used FIND MY  MOBILE and visited a house, got my phone back.  I ordered a new SIM, 5 days later still not here.All advice is to "just call" "just text" - Virgin Chat is error 404 page.  at my wits end to...

Gagstar by Tuning in
  • 2 replies
  • 0 kudos

Additional data loaded to wrong family member phone

I have a family bundle and tried to buy 1GB additional data for my son Casey as he is out of data, but the additional data has credited to my mobile [removed] when it needed to credit to [removed]. How can I get this data credited asap to his number ...