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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Resolved! Older monthly bills

Would virgin be able to re send  older mobile bills from.2019 and 2020. Electronically (e mail) is fine

Tpgrok by Joining in
  • 8 replies
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Replacement SIM card not activating

Hi, my replacement SIM card is also not activating. I still have the old SIM, when I try to text READY to 789648 it won't send and my new phone is not asking for a SIM unlock code.

Security Key

Need my credit agreement security key to access agreement. I have the emails with the credit agreement number, but I can't see the security key anywhere. Thanks, Loui 

Louigi by Joining in
  • 1 replies
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Blacklisted phone which has been found

I had reported an iphone as lost. 2 days later it was found and was therefore untagged  by virgin and a new SIM card sent. Since then the phone has stopped working and the new sim is showing as no service. After many messages with virgin, we cannot g...

Liz68 by Joining in
  • 5 replies
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No Caller ID

Hi thereMy Caller ID is not displaying the incoming number anymore. It used to work but stopped since I put my SIM into my new phone, the Nothing Phone (1)All come up unknown, tried all the workarounds! all the contacts are on google it's like its no...

lofclofc by Tuning in
  • 9 replies
  • 0 kudos

Retrieve Text Messages & New Messages

Hi,My phone broke and I lost all the text messages I had saved in there. I got a new phone but it took a while to get it. I want to retrieve the old text messages I had in my old phone and I also likely missed new text messages because I couldn't see...

Kite by Joining in
  • 2 replies
  • 0 kudos

No Service Abroad

Hello,I am currently on Holiday in Cyprus and I am unable to get any service for calls or data.I have followed guides for iPhones to manually select roaming, checked my virgin media account is active for roaming and I can’t seem to get service.Would ...

Hw1996 by Joining in
  • 8 replies
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Mobile data - slow or not working at all

I purchased a new phone and put my new sim in it. I then swapped sims over into new phones for my children too. We all have iphones. On the wifi, internet is speedy. On the mobile data, its terribly slow if loading at all. When using mobile data it s...

KatCo by Joining in
  • 5 replies
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Resolved! Virgin handsets

Hi all. Can you tell me if Virgin mobile phones are 'unlocked'. I'm going abroad and want to put a 'local' sim in?Thanks in advance

GaryMack by Tuning in
  • 3 replies
  • 0 kudos