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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! Stolen phone - Yodel

Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. I’m not getting anywhere with the WhatsApp service. Just the same response. “It’s with the correct team”My phone was stolen...

Sim 1 not provisioned

Hi. I just received a new sim card and it keeps saying that sim 1 is not provisioned. Please help.

caroltk by Joining in
  • 2 replies
  • 0 kudos

Incoming calls abroad: they can't hear my voice

On all three iPhones attached to our Virgin Mobile account we can make outgoing calls successfully while abroad in Spain (using Movistar).However on incoming calls we can hear them but they can't hear us. This is proving a problem as it is not always...

Problems with text messages

Hi,Me and a couple of members of my family (all with Virgin mobile) are either having trouble receiving and/or sending text messages between us.Can someone from Virgin have a look at what's going on please?Thanks

Ninko by Tuning in
  • 8 replies
  • 0 kudos

Resolved! Mobile data after a phone call

For some reason after I make a phone call my data won’t work for about half hour. Even though it says I have 4g in the corner of the screen I literally can’t load anything or get on any apps? 

Slow internet data

Hi. Over the last 6 weeks or so been experiencing slow internet speeds. Did get a new sim card but same issue. Is this an issue to do with virgin merging with o2 as i didnt have any issues when virgin were using vodaphone

Kaleem71 by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! Am I using Vodafone or O2?

Please can someone advise which network is handling my mobile plan.I was originally on Vodafone (customer prior to the VMO2 merger), but recent posts suggest VM are transitioning customers to O2.I also received and actioned this text message on 06/10...

td97 by On our wavelength
  • 21 replies
  • 0 kudos

Resolved! Signal in Germany not working

I am abroad in Germany since I have left uk my signal will not work at all! I have restarting my phone and manually still no luck! And I have also got my sister in law to call got through security then said I have to speak to them personally! When I ...

Valmir by Joining in
  • 5 replies
  • 0 kudos

4G but no mobile data

Hi,My data and service working absolutely fine for past 2/3 years. Since some time ago, I don’t get a 4G connection in some areas (even in a big city), it shows full bars and a 4G/5G signal but no connection/network. I`ve got 2 SIM cards and both of ...

ankuv by Joining in
  • 9 replies
  • 0 kudos

New SIM card arriving?

Just had an email off virgin. Saying my order for a new sim card is on its way… just confused as my contract with my old sim isn’t up yet, I never ordered a new sim and don’t see why you’d send a new one if I havnt ordered one. thanks for the help in...

SnapZ by Joining in
  • 1 replies
  • 0 kudos