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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
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Resolved! Changing home address

I was wondering if it was possible to somehow get a new bill with my new address on, next bill I get is 25th of this month and I need it sooner, last bill has my old address, would I have to call them for something like this or is their a way I can f...

Middykat by Joining in
  • 1 replies
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replacement sim

Hi,i lost my phone saturday night, with my pay monthly sim card inside it. I have reported the phone as lost but i am unable to obtain a new sim. I can't phone or text any of the numbers provided, because I do not have a sim card. Please Help?

Virgin mobile network poor not working very well

hi I’m in the wa10 area St Helens Merseyside what is going on with our mobile network for weeks now driving not 5 mins from our house it starts you try using mobile data and it doesn’t work Facebook whatts app even airplane mode fails same for mine, ...

dublife58 by On our wavelength
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Slow 4G Speeds

Hi,My data speeds have been awful recently. I am getting around 2mbps which is not really acceptable. This appears to have happened since the transfer across to O2.I use my data a lot for both personal and business use, so slow speeds cannot continue...

Mrmodlee by Joining in
  • 5 replies
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I received a voicemail whilst abroad. I did not pick the voicemail up and it’s now expired, however the notification is still showing and I can’t get rid of it. I’d be grateful for help on deleting this message please 

Roaming not working AND can't log in to account

I've just arrived in Latvia and found that my phone won't connect to any of the local mobile networks. I have tried switching my phone off and on as well as manually inputting APN details to no avail.Next I tried to log into my account to check if I ...

Using Data, Texts and Minutes in Germany

I am going to move to Germany in 2 weeks to live there for one year (I will also be travelling to other EU countries).How does using my data and other allowances work with roam like home? I understadn there is a fair use policy but am not too sure on...

alice5 by Joining in
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  • 0 kudos

Pin for voicemail

How do I speak to someone regarding a PIN to access my voicemail whilst abroad 

AliC66 by Joining in
  • 2 replies
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VERY SLOW Mobile network

What gives... when I went to serf the internet on my Samsung S10plus what a disaster, the signal i'm getting was 2mb, when I'm suppose to be on 200mb connection.. if this is the shape of things to come Im off,Its like being back in the 90's using 5kb...

Order parked

I want to cancel my order as it’s being parked and needed the order asap, a terrible terrible service in all