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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Lost Sim

Hi there, could someone get in touch about my sim being lost? I am in the process of moving across to o2 but my PAC No. has also expired and I need to keep my number. Thanks.

Resolved! New sim

I’ve been sent email saying a new sim has been sent out. I didn’t order one. I checked my bill and I can see charges but I don’t know what for.Please Help.Thanks

Resolved! Voicemail pin

Currently abroad. Either haven't ever set, or have forgotten, voicemail PIN. Voicemail now locked. Next steps please?

Anne555 by Joining in
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Resolved! Calls connecting but callers cant hear me and vice versa

hi, i am having repeat issues  with phone calls almost 50% of the time that  if I call someone or someone calls me when the call connects both parties can't hear a thing. I have to hang up the line and call that number again and then it works fine.I ...

Can't hear caller while in Italy

Arrived in Italy and all calls received I can't hear the caller.  I have followed all the advice on this site but still doesn't work.  This isa known Virgin issue - my previous supplier Three worked fine.  Please tell me what I should do as I need my...

muirgm by On our wavelength
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Voice data incoming calls not working

Hi.  I am overseas, my incoming calls don't ring,  can't access my voicemail,  789 not working,  can't call virgin,  to help me,  seems everything is failed.  Please help  

No mobile data after SIM change for upgrade

Hi, I changed SIM card after being sent the new one due to the system upgrade, but the new SIM doesn't let me have any mobile data, can an engineer get in contact please? This is a massive inconvenience 

Resolved! International Calling in Greece

I am currently in Kefalonia and have failed to make any outgoing calls since arriving last Thursday. I have looked on this forum and have tried every suggestion I have found and it hasn’t worked. Has anyone solved this problem?