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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Set up new SIM while overseas

HiI've received a new SIM to replace my current Virgin Mobile one.  However I'm currently working overseas so only received the new SIM via redirected mail, just after the current one was disconnected.  I can't follow the instructions to set up the n...

Change security password

Hi,I have been asked to provide some characters of my security password. However, I can not remember my password. Could you please help me reset this password?Kind regards,Benoit

Benoit15 by Just joined
  • 1 replies
  • 0 kudos

What happened to my mobile connection

Been with virgin for a few years. On a contract 100gig monthly, going fine until a few months ago where I went from 125mgb down to 4mgb down.  I think it’s when virgin moved from 02, but my daughter who is with gift gaff get 80mgb down and I believe ...

Resolved! 5g reception

I have switched to Virgin from Vodafone. As I understand it Virgin uses Vodafone for 5g but since switching to Virgin I am getting 5g at far fewer locations than I did with Vodafone. Annoyingly this includes my home address where I used to get perfec...

HowardCh by Joining in
  • 4 replies
  • 0 kudos

Resolved! wifi calling

HiMy wife as been unable to make or receive calls at home over the last week or so on her Samsung S8+ (she has been using landline to make calls) I rang Virgin who told me there was a fault with a mast near to us and that it may take over a week or s...

lello by Tuning in
  • 3 replies
  • 0 kudos

Wifi calling

I am stuck in a remote area without phone service and WiFi calling was recommended as I hadn't used it before. It looked like I could switch it on through the My app, but on finally finding the page, it said to call Virgin Mobile to activate it. Seri...

Sim stop working.

Hi there!I'm currently travelling in Panama and my sim card stop working. I've restarted and check settings but all has been futile.Please can you help as I need a recieve a security code from my bank however I'm unable to do this. 

Trissy by Joining in
  • 3 replies
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Resolved! Receiving someone elses texts and they’re receiving mine

About a year ago my friend received a text off ‘me’ in response to a message she had sent, the message said “it’s (their name) now. From (organisation name)” it was the only time it happened so I forgot about it. yesterday I received a text saying “H...

Chloe9 by Joining in
  • 9 replies
  • 0 kudos

Problems with forced eSIM upgrade

I received the email from Virgin telling me I had to upgrade my eSIM to ensure my service would continue.I followed the steps - scanning the QR code, downloading the profile, and activating the eSIM from within my Virgin account. Still no service aft...

poline54 by Joining in
  • 3 replies
  • 0 kudos