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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! Swansea terrible 4g

Hi,For about the last 6 weeks, my 4g/5g is almost non-existent. Unless I'm using WiFi my phone is awful for making calls or doing anything that requires a good mobile signal. My signal bar can sometimes be full with 4g but my phone acts like it has n...

No Confirmation email

Hi so i ordered a Nintendo Switch OLED and a Samsung A23 5G about 2 weeks ago, it took about 5 days to get the pre contract info and after confirming it its been more than a week and i still havent gotten a single confirmation email about it getting ...

Pay out contract

Hi, I have paid off my contract early as going elsewhere. I noticed I have been charged this months contract too. Does this keep happening every month until my sim is no longer active? Thanks.

Resolved! Internet in Zone 1 - UK

Hello!Does anyone know why have been charged for using the internet whilst on holiday Jersey, yet when I go to Spain I don’t get charged any extra?Whilst in Jersey, I checked my recent usage and got the following showing on my bill:‘Using the interne...

Noddylad by Joining in
  • 3 replies
  • 0 kudos

Resolved! SIM card not activating

I've recently received a replacement SIM card. I'd entered this into my phone yesterday and it has still failed to activate or connect to any network. The phone wasn't locked to a network and I wasn't asked to enter a PIN on putting the new SIM into ...

Missing Apple cashback

Hi Guys,I see from this forum that a lot of you are having the same issues with obtaining a code for the Apple trade in offer, I have spent hours on the phone to customer services trying to get this code. I have been told something different on each ...

craigiep by Joining in
  • 1 replies
  • 0 kudos

Call barring

I contacted the call centre 2 days ago to remove call barring and they said they would do this. I still can't use my phone this morning ?

Andrea17 by Joining in
  • 1 replies
  • 0 kudos

pay monthly phone

I ordered an iPhone on a pay monthly plan got an order ID number they said they was going to do a few checks then get back to me but it’s been weeks and still nothing? 

Incorrect .mobileconfig profile for iOS hotspots

When using the help article within the My Virgin Media app for iPhone, the link to download the wifi hotspots profile is incorrect.The URL of the link is

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Ajm2 by Tuning in
  • 1 replies
  • 0 kudos

No signal on virgin sim in Spain

In Spain at the moment but I am not getting any service to the sim card.  I have tried all the usual fixes but to no avail.  THE SIM CARD APN SEEMS TO BE STUCK ON BASE. be dont know where this has come from.  I have tried deledteing this and addind t...