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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Keep receiving texts and phone calls for someone else

Is it possible for 2 people to have the same number? I have been receiving texts and phone calls to someone called Gloria for months now on my phone. At first, I thought it was some type of scam, but I've received voice calls for her too. This is my ...

Resolved! No network / sim not arrived

I received messages to say that my sim had been sent and that I had 7 days until my current sim would stop working. I now have no network and unable to use my phone for calls or messages. I have no mobile data or signal. Please can this be resolved A...

Slow/unusable data over last week

I thought it was just a blip but investigating these forums and then checking with LTE discovery tool, I can see I've been switched to O2 without being informed (I was told this would not happen from a Virginia mobile employee). As data sometimes fai...

Resolved! Spending cap and phone not being able to make or receive call

I am at present in New York. My iPhone does not seem able to make or receive calls. I increased my spending cap - put on Mobile Data and Data Roaming - still no joy. I did manage to ring Voicemail - but not properly - and for my troubles £7 was taken...

Sue671 by Tuning in
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A50 phone has crashed

In a bit of a pickle here, my Samsung A50 has gone wrong, constantly crashing and resetting, I was advised to do a factory reset, but during this, the phone crashed, when it recovered it asked for a password, but no matter what I put in that I know t...

Adippm82 by Joining in
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Voicemail pin

My voicemail is requiring a PIN number to access but I have never set one up how do I get a PIN number I am currently on holiday and have messages I need to open

Hamp123 by Joining in
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PAC code

I am trying to get the PAC code for my phone.I have send an SMS (with the word PAC and my birthdate) to which I get no answer except I need to contact you.I have been on the online chat for more than 10 hours waiting for someone to come on, but nothi...

shonsea by Joining in
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Need to improve credit score

I have been a Virgin customer for a number of years under my mother's account (Alison Austin [MOD EDIT: Removed]).  I have recently moved out of the family home into a flat and already have Virgin Wifi.  I phoned you trying to take out a mobile phone...

raustin by Just joined
  • 1 replies
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