Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
ive read that I can get an Extra SIM Card to put in a small spare phone that I have , to use occasionally, at no extra cost to me, with the same number, is this correct, if so where do I apply to have it sent to my address?
signed up to a new package. i didnt get a pac before using new sim. i need to switch a virgin number to an o2 volt account. spent an hour on the phone then the call dropped. whats the quickest way to make this switch? [MOD EDIT: Subject title cha...
Once again I’m in Spain and my virgin mobile is not working. I cannot make calls or receive text. I made sure roaming was on and barring international calls was off before I left. What is the problem with virgin mobile abroad? Please help. Pleas...
My mobile data is very slow doesn't matter where I am and what phone I use. This happens since I started using the sim card first time. Settings in phone are fine and my partner got the same problem with his virgin sim card. How can i solved this? I ...
Hello,I shall be replacing my mobile phone soon which has a 4G SIM card. If I buy a 5G phone can anyone confirm that if I transfer this 4G SIM card it will work without any problems on the 4G network on the new 5G phone? I realise that until I upgrad...
I have received the replacement SIM for accessing the improved network. The instructions sent with the SIM relate to switching the SIM for a mobile phone. I use my existing SIM in an iPad for data services, are there instructions for switching the SI...
HiI've received a new SIM to replace my current Virgin Mobile one. However I'm currently working overseas so only received the new SIM via redirected mail, just after the current one was disconnected. I can't follow the instructions to set up the n...
Hi,I have been asked to provide some characters of my security password. However, I can not remember my password. Could you please help me reset this password?Kind regards,Benoit
Been with virgin for a few years. On a contract 100gig monthly, going fine until a few months ago where I went from 125mgb down to 4mgb down. I think it’s when virgin moved from 02, but my daughter who is with gift gaff get 80mgb down and I believe ...
I have switched to Virgin from Vodafone. As I understand it Virgin uses Vodafone for 5g but since switching to Virgin I am getting 5g at far fewer locations than I did with Vodafone. Annoyingly this includes my home address where I used to get perfec...
