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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Extra SIM card

ive read that I can get an Extra SIM Card to put in a small spare phone that I have , to use occasionally, at no extra cost to me, with the same number, is this correct, if so where do I apply to have it sent to my address?

Resolved! SIM - switch number

signed up to a new package. i didnt get a pac before using new sim. i need to switch a virgin number to an o2 volt account. spent an hour on the phone then the call dropped. whats the quickest way to make this switch?     [MOD EDIT: Subject title cha...

Resolved! Mobile not working in Spain

Once again I’m in Spain and my virgin mobile is not working.  I cannot make calls or receive text.  I made sure roaming was on and barring international calls was off before I left.  What is the problem with virgin mobile abroad?  Please help.  Pleas...

davidg35 by Joining in
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Resolved! Mobile data - very slow

My mobile data is very slow doesn't matter where I am and what phone I use. This happens since I started using the sim card first time. Settings in phone are fine and my partner got the same problem with his virgin sim card. How can i solved this? I ...

Resolved! Using a 4G SIM card in a 5G phone

Hello,I shall be replacing my mobile phone soon which has a 4G SIM card. If I buy a 5G phone can anyone confirm that if I transfer this 4G SIM card it will work without any problems on the 4G network on the new 5G phone? I realise that until I upgrad...

brocoli by Tuning in
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Replacement SIM

I have received the replacement SIM for accessing the improved network. The instructions sent with the SIM relate to switching the SIM for a mobile phone. I use my existing SIM in an iPad for data services, are there instructions for switching the SI...

Oldnewt by Joining in
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Set up new SIM while overseas

HiI've received a new SIM to replace my current Virgin Mobile one.  However I'm currently working overseas so only received the new SIM via redirected mail, just after the current one was disconnected.  I can't follow the instructions to set up the n...

Change security password

Hi,I have been asked to provide some characters of my security password. However, I can not remember my password. Could you please help me reset this password?Kind regards,Benoit

Benoit15 by Just joined
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What happened to my mobile connection

Been with virgin for a few years. On a contract 100gig monthly, going fine until a few months ago where I went from 125mgb down to 4mgb down.  I think it’s when virgin moved from 02, but my daughter who is with gift gaff get 80mgb down and I believe ...

Resolved! 5g reception

I have switched to Virgin from Vodafone. As I understand it Virgin uses Vodafone for 5g but since switching to Virgin I am getting 5g at far fewer locations than I did with Vodafone. Annoyingly this includes my home address where I used to get perfec...

HowardCh by Joining in
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