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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

WiFi calling devices

Hi, I have had a Motorola G9 Play for a couple of years but this does not support WiFi calling and I get no signal in my house. I am resigned to buying a new phone.  I guess it doesn't have to be bought through virgin (they don't seem to sell SIM fre...

KSShep by Joining in
  • 3 replies
  • 0 kudos

WiFi Calling Not Working

Wi-Fi calling not working on my phone from home where I need it most, but it worked at my sons house when I visited him today, so I I’m assuming it must be something to do with my virgin media broadband.Would like some assistance pleaseSamsung Galaxy...

Resolved! VERY slow 4G

HelloI ordered new phone OPPO Find X5 with new sim card but ! I dont have internet at all ! Whats going on ? PING 677ms !!!Download 0.88 Mbps !!!

Roggio by Tuning in
  • 13 replies
  • 0 kudos

PAYG number reactivate?

Hi all, I know that PAYG has since been discontinued, but is there a way to reactivate a number? I have called it and AFAIK the number has not been recycled.I have had this PAYG SIM since 2003, and have the details, dob, addresses it was registered w...

Esim on sim only plan

Hello, I’m looking to take out a new Black Friday sim only plan, I would like it to be an esim rather then a physical sim, On VM website it says you can request either a physical sim or an esim when ordering a product either online or over the phone,...

a_ukboy by Up to speed
  • 1 replies
  • 0 kudos

Resolved! No service on my sim

Hi I've put my pay monthly sim into my new iPhone xs max which is unlocked to any network,  its reading my sim as coming up with notifications for voicemails but can't get service on it. The sim works fine as works in my old phone ok . Any suggestion...

Resolved! WiFi calling not working

HiI'm encountering issues with wifi calling - whenever I attempt to make a call I just get silence, no dial tone, and the call ends itself after 30s or so.When other people have called me, i've gotten no indication, beyond a text message saying I've ...

No messaging after porting

My number was meant to port over on Monday but didn’t so I got in contact yesterday and received a text earlier stating that my port had now gone through.However, whilst I can now send SMS messages, I cannot receive them at all. My number in settings...

Texts apprear under worng number

Context I used a PAC code last week to port my number - all worked well, or so I thoughtPhone Samsung Ultra 22 Android 12This morning two people told me that I was texting from a different number, I texted my wife, who also ported last week and she s...