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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Voicemail in EU no PIN

HiAm in the EU and didn’t know I needed to set a PIN before leaving UK to access voicemail. There are a few waiting and I need to get to them. Have tried all the tips but am now locked out altogether. Help!?

sim card not activating

Hi i got my new phone Saturday which came with a sim card. I have waited nearly 48 hours and it still hasn’t activated. I have tried all the steps on the virgin mobile website but still no luck. Hope you can help

mburrell by Joining in
  • 0 replies
  • 0 kudos

Wifi Calling

Hi, im using an iPhone 14 Pro Max iOS 16.1 for reference. I’m just wondering if wifi calling is meant to show at the top of the screen next to the time as part of the UI?My Previous phone was an iPhone 7 and it would say ‘WiFi’ at the top to let me k...

Keato by Fibre optic
  • 6 replies
  • 0 kudos

My SIM is recognised but no network

Hi. I inserted my SIM card after returning from abroad and the phone recognises the Virgin network but I have no reception/data, cant make phone calls or use 4g. It’s very confusing and I’m hoping someone could help. I still have an active plan and e...

iPhone Dial Assist Problems

I've had this issue since January 2020, now over 2 years on and having been on to Apple support over 20 times, tired everything under the sun I am convinced it is an issue on Virgin Mobile's side.  I have just read through this entire thread and trie...

DCrossland by On our wavelength
  • 2 replies
  • 0 kudos

Placed order but heard nothing simce

I placed an order last night said it needed more checks which is fine recieved 3 or 4 emails aakong to varify email address e t.c then got one saying your in welcome but womt let me log in to my account says it doesnt recognise my details just wonder...

Phone blocked whilst abroad

Hi I’m currently in Brazil and I urgently need to use my phone. I’m unable to make calls or texts messages. I’ve checked APN, checked the sim application setting as well are set to international. Can someone please help. Many thanks! - I should also ...

Fragglet by Joining in
  • 2 replies
  • 0 kudos

SIM not activated

I put my new (replacement for a lost) SIM into my mobile over 24 hours ago. It didn't ask me to enter a pin. It shows as having full signal and 4g however I am unable to sent text messages or to use the internet. I had this problem last time and some...

Gwen1991 by Joining in
  • 3 replies
  • 0 kudos

Can’t use voice calls in Florida

Just landed in Florida and get sms from AT&T saying due to network technology compatibility traditional voice calls will not work. Use data, sms and app-based calling.Any advice?

Lyme6 by Joining in
  • 3 replies
  • 0 kudos