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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

No signal in Australia

Hi,I am in Australia and I have no signal at all.I need to be able to receive some text message for multi device factor authentication.I read another conversation where someone from Virgin just reset something to help the person that seemed to have t...

Transferred mobile number working but so is VM number

Hi.Got a new VM sim for my daughter at the start of the month, transferred her old number over. Working fineToday she texts me and its come through on a different number. Without checking to be sure, it looks like the Simcard number from the new sim,...

Locked out of voicemail abroad

Same problem here, currently abroad and cannot access my voicemail, the PIN was never set. Wasn't even aware/informed that one should be set before leaving.I tried calling to reset it but the temp code sent was so long I didn't have time to enter it ...

TeresaL by Joining in
  • 5 replies
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SIM cards not received

I signed up to virgin media 6 days ago, I still have not received my SIM cards (4 accounts) and when looking at my accounts online, I am already 6 days into my usage allowance? Surely the allowance and contract start when the sim is activated? Can so...

Unclejjk by Joining in
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Ported from EE but can't receive calls

Hey all,I have had a call from Virgin to say that my number has been fully ported over.When i checked the mobile i had both numbers on it so i've removed the old EE number and it just says Virgin and i've updated my number from the new virgin one to ...

Virgin mobile contract renewal

HiI've been notified that the contract for two mobile numbers ends on 19th December.  It gives me the option to select a new deal which has 5gb more data and is 93p cheaper.   Please can a VM staffer send me a private message to help arrange changing...

Ordering a UK esim

Hi I'm trying to order an esim for my new Google 6a phone , I've read it's available on Google however when I rang the virgin helpline they didn't know and I got passed from one handler to another and eventually cut off . 

Parked status order

Can anybody help regarding my new sim card orderseem to be on parked statusYour order ref:100001835567187  

Getting an eSIM

I just got a new plan with Virgin and am trying to get an eSIM. Sadly I just cant get in contact with them or someone to help me.The 0800 number does not work for me as I still have a german cellphone number in IrelandDoes anyone have an email or wha...

lean_be by Joining in
  • 3 replies
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