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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

SIM card order

Hello, I placed a order for a sum card on 1st Dec. I haven't had any confirmation that it's been sent. Does anyone know how I get in touch to find out?Thanks 

Malta - No Mobile Signal

Hello - I have no mobile signal/service in Malta. I didnt have any issues in Italy recently, just malta.Thanks for any help that may be available

Resolved! new phone has different size SIM, so need replacement

I have a new Pixel 6a phone which requires a nano-SIM. My current Virgin SIM (in a Galaxy S5Neo) is a micro -SIM. How do I get Virgin to provide me with a new SIM for the new phone, but keep my same phone number?

galpat by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Not Registered On Network

My wife and I each have a mobile. The signal in our apartment was never great, but we could use calls over WiFi ok. Then, around Nov 21 both phones kept constantly showing "refreshing sim data" or if I tried to phone "not registered on network". If I...

How do I tell which mobile network I am on?

Is there a way to find out whether I have been migrated to O2 yet? I'm not even sure if I have been migrated to Vodafone… some articles say Virgin still uses EE for 4G. How do I tell what network I'm on?

grb26 by Joining in
  • 9 replies
  • 0 kudos

02 Priority app and website

Unable to sign in to 02 priority via Virgin media on the app, just goes in a continuous cycle of asking to sign in, then click continue then just keep just flashes up pictures and takes me back to start.  Have deleted and reinstalled app various time...