Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
Hello, I placed a order for a sum card on 1st Dec. I haven't had any confirmation that it's been sent. Does anyone know how I get in touch to find out?Thanks
Hello - I have no mobile signal/service in Malta. I didnt have any issues in Italy recently, just malta.Thanks for any help that may be available
I have a new Pixel 6a phone which requires a nano-SIM. My current Virgin SIM (in a Galaxy S5Neo) is a micro -SIM. How do I get Virgin to provide me with a new SIM for the new phone, but keep my same phone number?
My wife and I each have a mobile. The signal in our apartment was never great, but we could use calls over WiFi ok. Then, around Nov 21 both phones kept constantly showing "refreshing sim data" or if I tried to phone "not registered on network". If I...
I'm using a Samsung s10 mobile sim only which is updated to the latest software.. Bags of free space & memory etc yet my download speed is 2.6 which is seriously low. Is it because I'm now on a rolling contract?This lack of speed is at home or work o...
How can I stop the virgin media connect app from disconnecting from my strong home wifi and connecting to a very slow weak Hotspot when I am at home?
I just switched from an EE sim as the signal is poor whereas the Virgin over O2 network is decent. Problem solved, but whereas previously if a second call was received there was an option to accept the new call and hold or end the first one, with Vir...
Is there a way to find out whether I have been migrated to O2 yet? I'm not even sure if I have been migrated to Vodafone… some articles say Virgin still uses EE for 4G. How do I tell what network I'm on?
Hi,I lost my phone around a week ago and logged it as lost/stolen with Virgin. Virgin said they would send out a new sim which has been received today.The phone has since been found and returned to me. Virgin were informed of this and I was told a no...
Unable to sign in to 02 priority via Virgin media on the app, just goes in a continuous cycle of asking to sign in, then click continue then just keep just flashes up pictures and takes me back to start. Have deleted and reinstalled app various time...
