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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! Can't hear people on international call

We have 3 different phones that worked perfectly in UK all with virgin media SIMs, now in Spain unusable as 1 will not connect to network at all, and other 2 will connect but cannot hear anything on calls. APN, Roaming and barring settings checked, a...

AlanSC by Tuning in
  • 21 replies
  • 0 kudos

Sim problems

Hi having several problems since using Virgin sim.Incorrect telephone number showing on "my number"Can't use Safari using mobile data but other apps work ok even when there's a strong signal.Wi-Fi calling when I'm at home won't work phone will only u...

UKblue by Joining in
  • 1 replies
  • 0 kudos

VM Wifi - Hotspot/Tube access?

I’ve recently logged into the VM Connect app and noticed a change in the TOC. If you opened a new contract or recontracted with VM from 1st December, you no longer have access to WiFi on the tube or hotspots. Is this correct? If so, has there been a ...

Non SIM delivery.

I have ordered a SIM card around the 16th of December which has not yet arrived but I have received a message to say that my first bill will be from the 16th of December and payment will be taken around the 4th of January I think is the can ...

Pacolet by Joining in
  • 1 replies
  • 0 kudos

International. Constant welcome messages.

Every few minutes I am receiving Welcome to USA message, then Welcome to Jamaica, then Welcome to USA. I'm in Cayman. Please stop, it's driving me nuts, as they feed through to my watch. Been doing this for 4 days now. Help!

bn12 by On our wavelength
  • 1 replies
  • 0 kudos

Wifi calling not working

My wifi calling is so temperamental, sometimes it will show as my signal but whenever I answer a call via wifi it drops out after about 30seconds and I then can’t make another call on it. It is really frustrating as my signal is awful at home but kne...

SMS error code 0. Roaming

I am in Australia and cannot send SMS from my UK registered number.I downloaded the configuration when I first arrived, have switched on Roaming, tried changing the messaging centre phone number all to no avail.Caused me a great inconvenience since m...

Resolved! Replacement SIM not working

My mother in law (in her eighties) is in Italy and her old (EE ?) Virgin Media SIM has stopped working. My niece fitted the new (I assume O2) SIM sent to me a couple of weeks ago, but it comes up invalid. I am hoping to get it working before my mothe...