Resolved! Wifi no longer visible on London underground
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team
Actually, my query has less to do with Networking and WiFi, and rather more to do with an issue regarding my mobile phone. It's just that the above menu options don't include "mobile phone" for some reason. In any case last week I ordered a sim card ...
Automatic move from Virgin Mobile to O2 plan was supposed to happen today. I kept my phone charged and turned on, as instructed, but still got an sms saying:"Sorry, we couldn't switch you over to an O2 plan. We'll try again next month and remind you ...
I can make calls and send texts on the number, but not receive them - it seems like the port has partially occurred.Does anyone have advice on how to escalate this? All I get from customer service is to keep waiting.I cannot port my number out as it ...
I’ve ported from Vodafone to virgin. Virgin have confirmed the number has been moved ( I can see this on my account) however I can’t receive calls (they just go to voicemail) - I can make calls. I can send & receive txt’s.When I make a call the rec...
2 numbers constantly doing my head in [MOD EDIT: Potential spoofed number] and [MOD EDIT: Potential spoofed number] both from Bodmin and both claiming too be VM I have blocked both but the first number has still managed to get through! Both calls wi...
Recently joined and ported 3 numbers- upon signing into the app it presents all 3 Virgin numbers. None are recognised and says if you have recently ported numbers just sign in again. Done this multiple times but still shows old numbers and I can’t se...
I have been given a galaxy z fold 2 that had been on vodafone. We are told it is unlocked, but when a virgin (and a giff gaff) sim is inserted, calls fail with the message that the sim is not registered on the network. When doing a mobile scan of ava...
I've had an issue that's been going on for a couple of months now, since around the heady days of the great downtime.The problem is that when I'm on a discord voice call, every 10mins or so the call drops, I'm off for 10s, and then it reconnects.The ...
I need cancel my contracts because I can’t use my call and my Internet very slow
Hi virgin customer services, can you please help me order a replacement SIM card, I have lost my one during building works at my house when I had to switch SIM cards in my phone and I can’t find it now. Can you post me one out please?