In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I had a letter from O2 saying that my mobile contract direct debit would now be one transaction under O2, but a direct debit from Virgin Mobile was taken today and I have the O2 one for the full amount being taken tomorrow. Who do I need to speak to ...
Hi, I am trying to pay off my handset loan I am not getting anywhere with trying to use the online chat with either 02 or virgin. I have logged into my credit agreement but keep getting a message come up saying no healthy content. Please can you advi...
Back in June last year I changed my package. I was told several times, after some hassle, that I could keep my current SIM rather than switch over to O2. A few days later I received a text telling me that my SIM was being cancelled because an O2 SIM ...
Hi, I am wanting to pay off a handset loan but have been unable to contact virgin regarding this. Every enquiry routes me to O2 who are unable to help. I've been able to access the relevant documents to see how much I owe but am unable to progress a...
Hi. I'm having trouble accessing my agreement which I originally took out with Virgin Mobile on Jan 2022. I've got my Agreement ref but my security key does not work or my Virgin Media website account log-in..
I want to pay off the balance of my virgin mobile handset loans. I have tried calling 789 and o2 bit they are not helpful. And 789 no longer works.
Fairly quickly would be appreciated
I had a voicemail from Virgin Medea but as I have severe hearing inpermnt I could not understand..I Vedian phone leave a text message
I want to pay off the balance on my iPhone credit agreement. The number 789 no longer works and logging into the credit agreement site doesn't give any options. The one link I have come across requires a sort code and details of a loan account which...
I have been going through my account for more than an hour, tried what has been suggested here, and I am still not able to find my Virgin handset contract. Can anyone help?
