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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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VM credit agreement

Hi. I'm having trouble accessing my agreement which I originally took out with Virgin Mobile on Jan 2022. I've got my Agreement ref but my security key does not work or my Virgin Media website account log-in..

L-St by Joining in
  • 217 Views
  • 3 replies
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Paying of Loan balance

I want to pay off the balance on my iPhone credit agreement. The number 789 no longer works and logging into the  credit agreement site doesn't give any options. The one link I have come across requires a sort code and details of a loan account which...

Tony49 by Joining in
  • 651 Views
  • 11 replies
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Where are the Handset contracts?

I have been going through my account for more than an hour, tried what has been suggested here, and I am still not able to find my Virgin handset contract.  Can anyone help? 

Re: Security key for credit agreement

Hi, I am struggling to log into my credit agreement account, I have my credit agreement number but I’m unable to locate my security key I’ve checked all emails and unable to find it 

Credit agreement

I have my credit agreement log in number and I thought I also had my security key but it’s not working, I’ve tried calling and it’s giving me my old address post code which I change my address 2 years ago, it won’t let me press forgotten security key...

I cannot log into my Virgin Media account

Going insane here trying to log into my account to find out details of my Credit agreement with this company. The only thing I can still log into is the community website. Can anyone help me here?

urga by Tuning in
  • 148 Views
  • 1 replies
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