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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Resolved! Sim card issue - wrong sized card

Actually, my query has less to do with Networking and WiFi, and rather more to do with an issue regarding my mobile phone. It's just that the above menu options don't include "mobile phone" for some reason. In any case last week I ordered a sim card ...

Ffrreedd by Joining in
  • 16 replies
  • 0 kudos

Switch to O2 failed

Automatic move from Virgin Mobile to O2 plan was supposed to happen today. I kept my phone charged and turned on, as instructed, but still got an sms saying:"Sorry, we couldn't switch you over to an O2 plan. We'll try again next month and remind you ...

Split port

I’ve ported from Vodafone to virgin.  Virgin have confirmed the number has been moved ( I can see this on my account) however I can’t receive calls (they just go to voicemail) - I can make calls.  I can send & receive txt’s.When I make a call the rec...

Resolved! Scam phone calls doing my my head in

2 numbers constantly doing my head in [MOD EDIT: Potential spoofed number] and  [MOD EDIT: Potential spoofed number] both from Bodmin and both claiming too be VM I have blocked both but the first number has still managed to get through! Both calls wi...

Makka7779 by On our wavelength
  • 1 replies
  • 0 kudos

App- selecting phone number issue

Recently joined and ported 3 numbers- upon signing into the app it presents all 3 Virgin numbers. None are recognised and says if you have recently ported numbers just sign in again. Done this multiple times but still shows old numbers and I can’t se...

Rfly by Joining in
  • 8 replies
  • 0 kudos

Galaxy z fold 2 not registering on network.

I have been given a galaxy z fold 2 that had been on vodafone. We are told it is unlocked, but when a virgin (and a giff gaff) sim is inserted, calls fail with the message that the sim is not registered on the network. When doing a mobile scan of ava...

SteveQ by Joining in
  • 9 replies
  • 0 kudos

Discord constantly dropping calls

I've had an issue that's been going on for a couple of months now, since around the heady days of the great downtime.The problem is that when I'm on a discord voice call, every 10mins or so the call drops, I'm off for 10s, and then it reconnects.The ...

rossa35 by Joining in
  • 1 replies
  • 0 kudos


I need cancel my contracts because I can’t use my call and my Internet  very slow 

Replacement SIM card

Hi virgin customer services, can you please help me order a replacement SIM card, I have lost my one during building works at my house when I had to switch SIM cards in my phone and I can’t find it now. Can you post me one out please?