Virgin Mobile

Resolved! Wifi no longer visible on London underground

Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]

Issues receiving OTP text messages

Hi All, We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress. Thanks Mod Team

Numerous issues since porting from o2

I ported to Virgin Mobile from o2 a couple of months ago and I've had numerous issues. I can see that some or all of these are reported by other users but it's getting too much to live with, now.I am on an iPhone.1. Quite often when someone calls me ...

Family plan after transfer to O2

My wife and I have a Family Plan with Virgin Mobile, we are due to be transferred to O2 in a couple of weeks, do any of the Forum team know what happens with a Family Plan, is there an equivalent on O2 ? Thanks,Dave

Data roaming - soft lock

Currently in Europe and can’t turn on data roaming due to a soft lock on my account, can’t make calls or texts and find this extremely dangerous being in a foreign country with very limited contact to family back home

Not getting text messages since failed switch to O2

Hi.I recieved a message to say I was being switched from Virgin to O2 on May 15th.I followed the advice on the day - in the country, phone on, charged, etc., but then got a message to say that the transfer had failed and it would now happen later.Las...

Awful mobile phone reception.

4 mobile phones in the house, 2 Virgin Mobile, 2 O2. No decent reception between them. Stuck in contracts so can’t even leave and move to a better provider. Apparently due to insufficient infrastructure nearby. The last text said the issue has been ...

DO NOT try and order a new phone from Virgin Mobile

This process has been an absolute disaster. I tried to order an upgraded contract phone twice on the Virgin website, both of which were simply cancelled with no explanation or reasoning despite easily passing the credit checks. On the third attempt I...

Parked package

I have recently ordered a new phone to pay monthly today was the day it’s meant to arrive however I checked my order, and it said it has been parked please sort this out Virgin I have correctly typed in my details please help me sort this out. Order ...

Transfer esim to new iPhone

I have an esim in an iPhone 11 Pro and want to transfer it to an iPhone 14 Pro. I wonder how I can do this.

Resolved! Sim card issue - wrong sized card

Actually, my query has less to do with Networking and WiFi, and rather more to do with an issue regarding my mobile phone. It's just that the above menu options don't include "mobile phone" for some reason. In any case last week I ordered a sim card ...

Switch to O2 failed

Automatic move from Virgin Mobile to O2 plan was supposed to happen today. I kept my phone charged and turned on, as instructed, but still got an sms saying:"Sorry, we couldn't switch you over to an O2 plan. We'll try again next month and remind you ...

Virgin Media Virgin Media Community