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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Pay off phone

Hi, I am trying to pay off my handset loan I am not getting anywhere with trying to use the online chat with either 02 or virgin. I have logged into my credit agreement but keep getting a message come up saying no healthy content. Please can you advi...

Tflarts by Joining in
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  • 1 replies
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Useless Service

I place an order on the 9th of February for the Big VOLT BUNDLE. This was to commence on 1st April but I immediately stated receiving delivery dates but all apparatus and a bill on 26th Feb!! I eventually got through to VM who rescheduled the BBC & T...

Resolved! VM SIM & O2 SIM

I have a O2 sim (swopped from VM to O2 a few months with VM package change) I also still have a VM SIM (wife's phone notification says due to swop to O2 early July). When I use the VM app I can no longer see my wife's SIM just a link to my O2 SIM whi...

Missing SIM Card

Ordered a virgin media package and my internet and tv order is up and running however my o2 sim order is nowhere to be found. a direct debit has been set up by o2 however they have no record of my order and are unable to help. Virgin media say they h...

samh90 by Joining in
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Resolved! CAN I SUE Virgin for fraud?

Im told that I could have an extra 100mb broadband for seven quid, no change to my contract, they then changed my contract. So I was sold something fraudulently.

Paid virgin bill not o2

Hey guys quick question, I’m paying my virgin bill on time, forgot about the o2 SIM card that came with it and I was meant to make payments towards it I haven’t paid in 4 months and saw a email saying there terminating the contract (02) will this aff...

Virgin Mobile Warranty

Hi,I contacted Virgin on 22/12/23 to try to get help with my phone having issues charging. I was told I can get my device repaired under warranty or my virgin protect insurance. I'm not able to make a claim under my insurance because they advised thi...

kapendak by Joining in
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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 496 Views
  • 0 replies
  • 0 kudos

Virgin mobile device plan

Currently have 2 handsets on virgin mobile but have a data plan with someone else. Cannot get in touch with anyone to find out how much is left to pay! Keeps taking me to 02 who I’m not with! Virgin are still taking the DD so I need to speak with Vir...

Mandi131 by Joining in
  • 454 Views
  • 8 replies
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