In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
The same for me.Porting was done this morning and everything worked but then I could not receive calls or texts on either of he two number I had ported.I can make calls or send text but not receive.People just get “you have dialled an incorrect numbe...
Just returned from Egypt. Whilst there I turned data roaming off so wouldn’t get charged and usedwi-fi at the hotel. When I received my bill I seemed to have been charged for phone calls received (£1.50 a call)!. I hadn’t answered these calls (so ...
My wife and I both have Virgin Media sims. We went to France together. Hers connected to local telephone companies and mine did not. We followed the going abroad information and checked our accounts and both were set to allow roaming. We both set our...
I noticed that on my recent usage for today one text I sent says Text to virgin mobile re credit. What is the re credit signifying?
voicemail showing 1 notification but i have no messages, tried resetting network settings, tried the turning badges on and off thing, nothing is clearing it and its annoying as hell, please someone fix it for me
I received my new mobile today Samsung A54, there was no plug to charge it. I tried to find out more on the app and cant find anything on this mobile. Has anyone else had issue with setting up
Hi, I have just switched the Virgin Media and got a pay monthly ac punt and iPhone 13 mini. Wifi calling is not working despite doing all of the recommended troubleshooting and a call to the support line. As of this morning I can dial out when there...
Hi. I had delayed payment and my sim still doesn't back to normal. I should ring 789 but I have message this number is not connected...
Voicemail alert is staying on even though there are no messages...Is not a handset issue as I've swapped handsets and the issue has transferred.Also voicemail is cutting people off before they have finished. Doesn't do it with all calls.Can a mod get...
Hi, daughter's mobile (in my name). Apparently there's an outstanding credit balance but we don't know how much it is. I'm logged in to my virgin mobile page and it says - Your services have been barred as you have an outstanding balance. When I c...
