Proof of purchase required for iphone

[Adellem]

I have contacted you by phone numerous times. There is no way of getting through to your mobile device team. 
I have a mobile device plan with you.

O2 cannot resolve this.

I require proof of purchase for my insurance ASAP. 
I have completed the proof of purchase form and emailed this. 
I have also raised a complaint.

I require this resolving ASAP.

[Sabrina_B]

Hi @Adellem.

My colleague has reached out to your other post earlier, please could you respond so that we can look into resolving ASAP for you.

Sabrina