Forum Discussion

DeanosBeano's avatar
DeanosBeano
Tuning in
19 days ago
Solved

iPhone and WiFi

Hi all 

 I have had a lot of problems with my iPhone connecting to  WiFi  to the point I recently got a new phone 

 the phone  freezes when loading websites and or WhatsApp and does not auto connect 

the problems started when I set my tv to 360 tv if that helps . All other service like android  and pc work  however fire stick can be temperamental .  My next step is to try another provider but before that I hope to have another go at a fix . 
any ideas  , I have tried 

new phone 

reset hub 3 

delete ll cookies on phone etc /safari

disble any vpn or anonymous pages 

cheers in advance 

 

  • Solved 

    in had used the 0/1 switch to reset the hub 

    however I needed to press the reset pinhole  button 

    this has now  given back auto join and reliable WiFi to my iPhone /)

    thanks to all who helped 

8 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    There have been several threads over the last year or two on this with Apple kit connectivity - below is my collection of them - some have solutions that worked - so have a look through them and see if any sort you out.

    _______________________________________

    APPLE CONNECTION ISSUES

    The setting that is critical on the Hub 3 is to have Wi-Fi Security set to WPA2-PSK
    this will ensure a fuss free connection with Apple kit.  Change yours to that in the Hub settings - then save and restart
    ———————————————-

    After a MacOS/iOS update, it may auto-turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings.  In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/‘ is set to off - also that Configure DNS and Configure IP are set to automatic

    ===========
    Check this...  no connectivity on Apple kit may be a MAC filtering issue for Apple devices
    ___________________________

    Also, are you running a VPN - if so turn it off and see if that helps - also disable “Private Relay” if thats switched on in your iCloud settings on the phone/mac.

    ____________________________                          
     “LIMIT I.P. TRACKING”

    Switching this off solved the speeds issue here….

    https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-slow-on-MacBook-Pro-but-fast-on-all-other-devices/m-p/5385539#M556440
    __
    Cant connect as password is incorrect on iPhone (& Andrex)……. this sorted it…
    https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone-can-t-connect-to-Virgin-WIFI-Incorrect-Password-No-idea/td-p/5130799

    Just moving SIM  sorted it here

    https://community.virginmedia.com/t5/Networking-and-WiFi/Iphone6s-will-not-connect-to-internet-via-wifi-PCS-and-other/m-p/5155730#U5155730

     

  • Client62's avatar
    Client62
    Alessandro Volta


    Below are the settings we are using on our Hub 3,
    we are not having any Wi-Fi issues with Apple kit.

     

  • Hi thanks for replies 

    I have checked all

    mac adresses and ip using the connect app and all are as per 

    the problem is iPhone not using  auto join and when connected no  web pages or apps connecting . This happened since I went to 360 tv 

     new phone  and just spent a week in a hotel and there WiFi was perfect  I can only assume the hub3 is some how blocking altho the connect app says great signal . What I will say is when I connect the app on the phone the WiFi signal is found after a minute and the phone then seems “better “ connected 

    need to resolve this I’ve had to pay extra for 5 g last several months due to no WiFi at home on the phone  . Getting desperate now 

    • DeanosBeano's avatar
      DeanosBeano
      Tuning in

      WiFi and connected  no internet connection 

      WiFi not connecting  Auto 

      wifi  not found by VM  ( you are outside ) but I’m not 

      all kinds of scenarios take ya pick 

  • This is me right now searching for the WiFi on my phone app 

    the laptop is loading the web no problem and my phone is 3 foot away and the screen rexo my is attached in the link of my iPhone  this is as we speak 

    https://youtube.com/shorts/CMJd4bak2-o?si=XAR9ugEBXH6f5r3I

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team

      Hi DeanosBeano 👋 Welcome to the community forum! Thanks for posting. 

      Sorry to hear these concerns about one of your devices using Wi-Fi. 

      Your TV services or settings should not affect anything linked to your Wi-Fi network. 
      I will send you a PM to confirm a few details so we can investigate the issues you are having with your iphone, and help get this sorted for you. You can find the PM in your Inbox 📩 in the top right corner of the page.

      We can then return to this public thread with another update when possible. 

      Thanks for your patience in the meantime! 🌞

  • Solved 

    in had used the 0/1 switch to reset the hub 

    however I needed to press the reset pinhole  button 

    this has now  given back auto join and reliable WiFi to my iPhone /)

    thanks to all who helped